We looked at a client’s QuickBooks Enterprise 11 file this week that was mysterious — their TLG file was growing by more than 1GB every day.
But they weren’t entering or importing very many transactions…just a hundred or so per day. So why was their TLG file exploding on a daily basis? The client was having to manually delete the file every few days to keep it under control. But then QuickBooks would recreate it from scratch (which is normal) and quickly add a gigabyte or more of information to it within hours of normal use (not normal). Strange, eh?
(By the way, TLG stands for Transaction Log file, and is an auxiliary file that QuickBooks maintains along with your main QBW file. QuickBooks inserts new transactions into the TLG file. For that reason, the TLG file is sometimes helpful to us when we are helping clients recover from QuickBooks data crashes. The TLG is otherwise not necessary for the operations of QuickBooks.)
The company file verified and rebuilt without errors, and the client was not experiencing errors or crashes during normal QuickBooks operations.
We found some minor problems in the QBW file, and supercondensed their file for them. But we couldn’t find the source of the TLG growth issue.
Then we heard that that this issue is known by Intuit to occur in certain cases, and a resolution is expected in 2-4 weeks. So our client will continue to manually delete the file every few days until the fix from Intuit comes out.
This is the first time we’ve encountered a problem like this. Has anyone else seen it?