We took a survey of what folks thought was the best and worst of QuickBooks. There were no suggested prompts — people just wrote out what they thought. So we read all of the comments, tallied them up by theme, and consolidated the results. There were a couple of surprises (to me, anyway).

50% of our respondents are using the QuickBooks Pro edition. 27% use Premier, and 18% use Enterprise. The rest use Online or Mac editions.

About 51% of our respondents use the 2013 version of QuickBooks. 26% use QuickBooks 2012. 14% use 2011 version, and the rest use prior (unsupported) versions.

First, the positive feedback from QuickBooks users:

 

QuickBooks is seen as easy to use and efficient at meeting most users’ accounting software needs.

The surprise? Almost no one mentioned affordability/price. That surprised me a bit…that a full-featured general accounting solution that costs under $200 didn’t get many kudos for its price, or cost-effectiveness.

How ’bout the dark side? Here’s how we tallied up what users said they didn’t like:

 

The feedback we got from users about their dislikes was much more varied than their positive comments. A lot of people had one particular, specific limitation or problem that was giving them fits, often having to do with invoicing.

It’s possible that the complaints about slowness, file size, and instability were all related, but we didn’t assume that.

Thanks for giving us your feedback last month. We try to keep our finger on the pulse of the user community.

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Hopefully this doesn’t happen to you. But it does happen to many: You try to open your QuickBooks file, and it won’t open. It either hangs up, or you get a fatal error.

What then? You generally have two options.

1. Restore your last good backup and rekey some work to get caught up. This is the normal method. You might want to explore an online backup option, if you don’t have confidence in your current backup plan.

2. Get your damaged data repaired. This is not cheap, but it is easy and fast. And at least with our data repair services, the repair is guaranteed successful, or there is no charge.

Here is what a couple of our data repair clients said about their experience:

“I am an IT Director for a large Florida company that has offices throughout the state.  We have been a long time QuickBooks user on an enterprise level for as long as I can recall.  I experienced nothing but frustration when dealing with Intuit and as an organization we were very close to moving away from QuickBooks totally.  We may have outgrown what QuickBooks offers but there is a lot to be said with familiarity, user training and deployment of a new system companywide.

When we encountered numerous issues and problems with our large company file,  Shannon provided the fix overnight by repairing errors within our file and markedly improving performance.  It is great to have him and his team as a resource and as our go to expert.  Don’t waste your time going anywhere else.” — Keith Lucier, Girard Environmental Services, Inc.

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“One of my customers had a QB data file that was totally unusable.  And they had not been performing their backups like they should.  They were in big trouble and were going to have to recreate everything.  They did have an old backup from over a year ago.  That along with the transaction file allowed AccountingUsers, Inc. to save the day.  They restored everything and we were back in business.  No re-entry required, at all.  THANKS FOR A FANTASTIC JOB!!!” — Dan Gray, DGE Automation, Inc.

As a business person myself, I understand that finding one’s self with a bad data file is no fun. So I hope it doesn’t happen to you. But if it does, we’re here to get your accounting department back to work ASAP.

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There’s a certain kind of data corruption that can happen to QuickBooks data files that prevents you from being able to add new users, or change existing ones.

We’ve seen this the most in version 2012 and 2013 files. The scenario plays out like this:

* Errors when trying to add new users
* Errors when trying to save changes to existing users
* One user can perform functions in QuickBooks, but another user with equivalent privileges cannot.
* One user cannot log in (but others can)
* One user cannot save customer credit card information, or employee social security numbers, or vendor tax IDs

All of these are symptoms of  corruption in the user data in the file.

The options are to restore a pre-corrupted backup of the data, or to get the file repaired.

Have you run into this problem? How was it manifested?

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