Have you ever restored a QuickBooks backup, and the logo on your invoice or purchase order vanishes? If so, the problem is usually fixable.
Your invoice logo, and other image files associated with your QuickBooks company, are kept in a folder one level below where you keep your main file. This folder aptly has “- Images” in its name (yes, it has a hyphen as part of the file name).
For some reason, when you restore a company, QuickBooks doesn’t always restore that “Images” folder to the right place.
So you if you are missing logos or other images from your data after doing a restore, you can fix the problem by moving some things around in Windows:
1. In Windows, open My Computer (or wherever your QuickBooks data is stored) and see if you have an “- Images” folder under another folder called “Restored_MyCompanyName_Files”, and move it from there (where it is not seen by your working data) up one level to your main company folder.
2. If you have your original data still located somewhere, do the same as above, but copy the “- Images” folder from your original folder to your new folder where you restored your file to.
The main thing is to get your “- Images” folder back underneath the folder where your company (QBW file) resides. QuickBooks should then be able to see it when you open your company, and your logo will show up on your forms again.