I talked with Karter Kenney, of Pioneer Broadband, about the challenges of running a large company data file in QuickBooks. He told me how he dealt with QuickBooks performance problems by having his file supercondensed.

Shannon Tucker: Karter, can you tell me a little about your company, and your role there?

Karter Kenney: Pioneer Broadband is an Internet Service Provider deliver high speed internet via Fiber, DSL, and Fixed Wireless. I am one of the founding members and now am the VP of Finance

Shannon Tucker: What edition of QuickBooks do you use? And what does your office use QuickBooks for?

Karter Kenney: We are using Quickbooks Enterprise. All billing, A/R and A/P.

Shannon Tucker: Were there any particular things that led up to your contacting us about your QuickBooks file? How was QuickBooks working for you before?

Karter Kenney: Before contacting you, our QuickBooks was crashing constantly and very, very slow to do anything.

Shannon Tucker: What did you hope would result from getting your file supercondensed? Did you have any particular expectations?

RELATED: My QuickBooks File Is HUGE? What Can I Do?

Karter Kenney: I was hoping for more stability and faster reaction.

Shannon Tucker: What was the process like…the steps you took to send your file, the scheduling and turnaround, etc.?

Karter Kenney: As easy as it could possibly be. Took mere minutes to create the portable backup on Friday afternoon, and I got an email Sunday night that the work was complete. Restored the file Monday morning.

Shannon Tucker: How did your supercondensed QuickBooks file work for you when you got it back from us?

Karter Kenney: I cannot put into words how much better it works. It exceeded my expectations tenfold. I knew that QuickBooks had slowed down over the years, but forgot just how fast it could be. We have not had QuickBooks crash once since the supercondense. It was worth every penny.

Shannon Tucker: Thank you, Karter.

4 thoughts on “Interview/Case Study: User with Big, Slow QuickBooks File

  1. Hi, is it possible to condense Canadian QB file. If not, do you have any other options. I have a client whose file is huge, and slowing him down terribly.

    Reply
  2. Pingback: My QuickBooks file is HUGE! What Can I Do? « QuickBooks and Your Business

  3. Pingback: How to Start 2014 with a Small QuickBooks File « QuickBooks and Your Business

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