Some things in business improve over time, and others seem stuck.

In 1876, Alexander Graham Bell tested the first working telephone with the words, “Mr. Watson, come here. I want to see you.”

If he had instead said, “Mr. Watson, come here. The answer is found!” then Watson would have replied, “The answer is sound? Yes, I hear it!” And Bell would have said, “No, no! Found! Found! F as in Frank!”

Which is what people still say in 2010 when they talk on the phone. You place an order over the phone. The rep asks you, “Is that F as in Frank?” “No, it’s S as in Sam”. “F” and “S” sounds are hard to differentiate over the phone even today.

You would think that after more than a century and billions of implementations, the telecommunication industry would have figured out how to make us intelligible to one another. But no. Smartphones are amazingly powerful, but how about some clear speech for our business phone calls?

Today there are a few centuries-old business practices/hassles that just might have taken a turn for the better with QuickBooks 2010:

* Filing documents. QuickBooks 2010 has an optional digital document management option. Scan and shred instead of file and store. There are 3rd party solutions for this too. Not only do you save storage space, but the digitized documents (invoices, for example) can be accessed within QuickBooks. That saves a lot of time on the retrieval side later on.

* Going to the bank to make deposits. The online check deposit option lets you scan and upload your checks for deposit instead of having to make a run to the bank. Saves time, gas, hassle. Brilliant!

* Making copies and taking them offsite. I have no idea how bookkeepers 100 years ago would deal with the possibility of the company books being destroyed by fire, etc. Maybe they would periodically make hand copies and take them offsite? Maybe not. In 2010, the online backup service offered by Intuit and 3rd party vendors makes it easy and efficient to safeguard the books in case something goes wrong.

The Intuit Workplace App Center adds even more problem-solving options to QuickBooks 2010.

Do you think QB 2010 makes a significant jump in office productivity? Are there other longstanding business problems you can think of that QuickBooks is addressing now?

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