What? Support for all versions of QuickBooks 2012 will be discontinued. This means that any add-on services won’t work anymore:

  • Payroll
  • Tech support
  • Payments
  • Online banking

When? Support ends after May 31, 2015.

Which? 2012 versions of QuickBooks Pro, Premier, Enterprise Solutions, Accountant Edition, Mac.

How? You can continue using your product, but any connection between your QuickBooks 2012 product and outside services (e.g. payroll) will stop working. You won’t be able to sign up for tech support, or any services, for your product.

Why? According to Intuit’s website, it’s because they are “committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it’s a balancing act – making QuickBooks better and easier to use while still supporting older versions.”

If you are using a QuickBooks 2012 product now, you can upgrade to a more recent version, and your data should automatically convert up when you first open your company with the newer version.

RELATED: What Are the Options Now for Enterprise Users?
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10 thoughts on “QuickBooks 2012 Is About to Be Discontinued

  1. Will the update feature still work? I don’t use any of the online services but that. Don’t see any need to spend another $250 on a newer version.

    Reply
    • Hi Paul,

      The update feature has worked on previously discontinued versions. But on the other hand, they don’t update discontinued versions very often. I’d get the latest updates installed before May 30 just to be on the safe side. Thanks for the question.

      Reply
  2. So we will be forced to update to a program that still has bugs that were never fixed.
    Example, Enter some notes for a customer.
    The last note says ship overnight.
    Create an invoice, you can’t see the new note, only the very first one.

    Reported 1 year ago, acknowledged and QB 2015 still does not show the latest notes.

    Really….

    Reply
  3. Even for users that don’t have need for payroll, online banking, and so on, the lack of tech support can be a real problem. I’ve seen several instances of users failing to upgrade from a discontinued version, and when they later run into a problem with their QB files or with the software itself it can be a headache trying to get everything working again without losing any data! Thanks for the heads up.

    Reply
    • Hi Samantha,

      Yes, that’s always a potential problem. We do file support for versions going back to 2006, and you can still get online support for the program through the Intuit Community or the QuickBooks Forums for out-of-date versions, but there are still limits to the support you can receive on sunsetted versions. Thanks for your comment.

      Reply
  4. If our accounting office uses the latest Accountant’s version but some clients choose not to upgrade as they do not use the online app items, will our office be able to continue to download/import the client files & info from these folks?

    Please do not tell us we’re going to have to deal wih another Turbo-Tax type SNAFU from Intuit/Symantec!!!.

    Reply
  5. Much appreciation and thanks for the info. We must have missed the info in the past.

    For the moment, for the few clients using older versions we are sending corrections, if any, back via journal entries. We wonder if we can have multiple QB versions running on same server, or even different boxes, or if there are any workarounds available?
    I’m told we currently are able to open client older version backup’s and update them to our 2015 version so we can read them – will that change after the “drop dead” date?

    Reply
    • J,

      Yes, you can have multiple versions installed on your system without ill effect. If you update their file to your 2015 version, that’s fine, but you can’t send it back to them in anything but 2015 format. A version being sunsetted doesn’t have any bearing on that.

      Reply
  6. I have managed with quicken, then QuickBooks products for some 20 years. now I will start looking for another product. 1+1=2! hardly any change to the math involved.so why do we have annual new versions. older versions had functions that newer versions have dropped.
    screw an online QB, never. I do not use the cloud either. support? what support, never seen any except the forum. now that is messed up as well.

    Reply

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