Sporadic errors are the trickiest to troubleshoot.

A nice lady in Canada called us this spring, reporting an error when she opened her company snapshot….SOMETIMES. She needed her data file fixed so it wouldn’t do that anymore.

She uploaded her file to us. We could not reproduce the problem, but did address some minor issues in her file and did a deep rebuild on the file. We sent it back to her.

She called us the next day. The error was back. We hadn’t fixed it. Darn! But she wasn’t angry, she was pleased!

“I can wholeheartedly recommend AccountingUsers, Inc. They spoke to me on the phone, which was a nice touch, and it put me at ease. Unfortunately my file was one of the 5% that are not recoverable, but they did give it a heck of a try, and they got my file back to me quickly. My credit card was NOT charged (as promised), so you have nothing to lose with giving this company a try! I hope I never have a Quickbooks data problem again, but if I do, AccountingUsers will be the first call I make.”
— Christine Kok, Always On Call Ltd.

It turns out that her problem started when she had converted from QuickBooks 2011 to 2012. So she did some uninstalling and reinstalling, and restored her pre-converted backup. The problem went away. Not the best solution, but not a catastrophe either.

How do you feel about doing business with “satisfaction guaranteed” companies versus the “pay no matter what” kind?

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