The Verify/Rebuild functions in QuickBooks are great at identifying and repairing a lot of different kinds of problems in a QuickBooks file.
But one problem they can’t fix is problems in your company’s list tables. Your lists are things like your chart of accounts, customers, vendors, items, sales reps, etc.
If list data gets corrupted in a QuickBooks file, you notice that all or most of your vendors or customers don’t appear where they should. Or invoices or payments get associated with the wrong accounts. Not good!
If you find yourself in this situation, you have three options:
1. Try making and then restoring a portable backup. The indexes and links are rebuilt when you restore a QuickBooks portable file and this sometimes clears up data problems.
2. Restore the last good backup you made before the data got corrupted. Make sure you don’t overwrite your current file with your backup, in case you end up needing that current file.
3. Get your data professionally repaired. Although list damage repair is more difficult than some other kinds of data repair, it is possible to do most of the time. A customer just wrote this note and told us we could share it:
AccountingUsers was a great company to work with. Our Lists in Enterprise became corrupted and we were not able to work with our previous back-ups. They received the file at the end of one business day and the repaired file was ready to go early the next morning. THANK YOU for your polite, quick, and expert service. We hope we don’t need you again, but we are sure glad to know you are there if we do.”
– Ken Bostrom, Universal Accounting
Thanks, Ken! Glad we could help.
Have you ever run into list damage in your QuickBooks file? What symptoms did you see?