I spoke with a number of people last week who were experiencing problems with the condense feature in QuickBooks, particularly in the Enterprise 12 version.

The most disconcerting report I heard was of the condense command significantly changing the balances of accounts. Other reported problems are software crashes — when the condense command cannot complete — and also of not-significant-enough file reduction.

We’ve tested the new condense features in QuickBooks 2012, and have reproduced some of these issues, and other QuickBooks consultants I know have done likewise.

Our supercondense process, which is separate from the condense feature in QuickBooks, is an alternative to the built-in condense (or in older versions, clean up) commands.

How has the condense feature in QuickBooks worked out for you? Let us know in this super-quick survey.

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4 thoughts on “The Problem with Condensing

  1. We are using Quickbooks Pro 2012. Our file size has more than doubled in the last 4 months. Condensing actually increased the file size. The program locks up on us regularly with an error message.

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  2. Hi Rob, thanks for sharing your experience. I had heard of the old “Clean Up” command in QB increasing file size, but yours is the first I’ve heard of doing that in Pro 2012. Feel free to contact me if you’d like another option.

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  3. I know this is late, but . . . I just upgraded to QB Pro 2016 so I could help my Lodge clean up some “garbage” in QB dating back to 2007 and earlier. I saw that an in-depth condense could only be done on an accountant copy of the software, so I created an accountant’s copy and took it to my CPA for help. We successfully opened the company file in the accountant’s version, but when we went to File-Utility, Condense Data was greyed out and we could not perform the operation. A call to Intuit customer service resulted in the usual run-around that I get when they don’t know the answer. Any thoughts on this one?

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