sunset photoSunsets are wonderful, beautiful things, unless you’re talking about a software sunset — a planned discontinuance of support for an older version of your software. That can be frustrating in certain situations. Here’s a story of a QuickBooks user who found a way around that.

But first, a bit of background. As of now, QuickBooks Windows and Mac versions for 2012, 2011, 2010, and 2009 are fully supported by Intuit. Prior versions are not. The 2008 version was “sunsetted” by Intuit in May of 2011. This is in accordance with their policy of supporting the current and prior two versions of QuickBooks (which in my opinion makes perfectly good sense, but that’s another subject).

From a user’s point of view, the sunset policy matters only if your software requires ongoing support by Intuit. But support means lots of different things in QuickBooks these days — not just payroll subscriptions, but online banking, credit card processing, online backups and, of course, telephone support.

If you don’t need any of that? You can keep using your old version just fine.

But what if you need to install and register your old version of QuickBooks on a new computer, and you don’t have your original install codes written down anywhere?
Intuit support won’t give them to you, because you are using an unsupported version.

In another blog post that describes how to move your QuickBooks installation from one computer to another, a user described how he was stymied. He had been using a 2007 version of QuickBooks and didn’t have his registration codes. So he couldn’t install the software on his new computer.

But…he figured it out! Since he still had access to his old computer, he found that he could pull his license number and product number from his existing installation and use that on his new computer. He gives the step by step instructions in his blog comment.

If you don’t have your original install CD, you’re still in business, because you can download old versions from Intuit’s website (at least as of today) from here.

It’s always possible, of course, that there will be a hitch in that registration process and the software will force you to call Intuit, in which case you’re out of luck. Likewise, you’re messed up if you don’t have your install codes written down AND you cannot access your original QuickBooks installation (if your hard drive totally failed, for example). But otherwise, you have a good chance of getting your old software up and running on new equipment.

That was one user’s experience, anyway.

7 thoughts on “The User Who Sailed Around the QuickBooks Sunset (Policy)

  1. That’s very helpful, thanks. Likewise, I’ve just gone through all of this and found out I have lost some functionality with QB 2008 that I think is totally unfair of QB to disconnect. If they do not support 2008 and below, they should NOT take functionality away.

    As to, in my 2008 version I was able to email PDF files of invoices to my clients. QB would access my Outlook email and send the PDF to my client. But now since QB designed the email work flow to, for some reason, go through their server to send emails, that function has gone down with the sunset (pun intended).

    I think that is wrong and especially in this economy where small businesses don’t necessarily have $200 laying around to upgrade.

    So my work around is to just save the invoices as PDF files into a folder on my hard drive and email them to clients via my regular Outlook program as an attachment.

    Reply
  2. Hi Rod,

    Yes, the email dependency is one that maybe a lot of people don’t think about. But your workaround seems like a good one for businesses that don’t have to generate a very high volume of invoices. Thanks for sharing.

    Reply
  3. Rod, that works, but have you found a way to somewhat automate the e-mails? I send out about 30/day (by no means a large business) and I can’t imagine manually generating an email with attachment for each customer that day and manually pasting in their email address. It would be worth far more than $200 to have Quickbooks do it for me over a three year period.

    I will say that their method of sending the email through their server is a very under-handed way of coercing me to purchase their upgrades. In fact, it’s the only reason I’ve ever upgraded.

    Reply
  4. Steve, I own a monthly motorcycle magazine and only invoice once a month so the need for automated mass emails hasn’t been a need. And yes, i agree it’s underhanded on their part for the simple fact that their literature and policies never state then and now that functionality would be lost in any way shape or form when I purchased the product in the first place. It’s no different than me selling a car and a few years later I come take of the muffler. The car will run, sure. But not the way it should.

    Reply
  5. Pingback: Should I Upgrade to QuickBooks 2014…Now? « QuickBooks and Your Business

  6. I know what he means about the upgrades. I’m still using QB Pro 2002 on XP-Pro. I had previously tried upgrading to QB 2009 and 2010. They were both bloated and buggy. I deleted both installations and re-installed my 02 version. I gave away 1 copy and returned to other to the retailer. I’m upgrading my 4 office computers to WIN 7 Pro. I can afford QB 2014, but since I can’t transfer 25 yrs of data, it is finally time to abandon QB.

    Good luck

    Reply

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