QuickBooks 2008 discontinued, unsupported, sunsetServices supporting QuickBooks Pro and Premier 2008, and Enterprise 8, were discontinued on May 31. It is Intuit’s policy to only support the current and prior two versions of their accounting products, and the end of May has been their cut off point for the last few years.

What is affected?

QuickBooks Payroll Services
For Assisted, Basic, Standard, and Enhanced Payroll, QuickBooks will no longer automatically calculate correct payroll taxes or provide payroll forms. Assisted Payroll will no longer send your payroll data.

Credit Card Processing
Merchant Service customers will no longer be able to process credit card transactions through QuickBooks, or download credit card transactions into QuickBooks if you use a terminal. Automatic credit card service will be discontinued.

Bill Pay
You will get an error and not be able to connect to your financial institution to pay bills.

Online Banking
You will get an error when trying to send online payments, download transactions, or conduct online transfers.

QuickBooks Email
You can no longer use the QuickBooks Email service to email sales receipts, purchase orders, etc. directly from QuickBooks. You CAN continue to email documents and reports out of QuickBooks by using Outlook, Outlook Express, or Windows Mail accounts, or by printing to PDF files and attaching those to emails outside of QuickBooks.

It would seem that the general pattern here is that QuickBooks 2008 will no longer be able to interface with much of anything in the outside world (through the internet).

If you are using QuickBooks 2008 with services that are now unavailable, the obvious, fast solution is to get a more current, supported version. Buying it new from Amazon seems to often be less expensive than getting an upgrade. The software is downloadable, so you don’t have to wait for delivery of a CD.

It is usually a painless experience to upgrade your company file from an older version to a newer version. You just open the company under the new version. But if your QuickBooks 2008 file will not verify, it won’t upgrade either, and the file may need to be repaired first, before it can be upgraded.

As far as I know, no company that makes accounting software supports old versions forever. It would be too expensive and would take technical resources away from development teams trying to make the product better for the future.

My company, AccountingUsers, Inc., will still continue to support QuickBooks 2008 and Enterprise 8 as far as troubleshooting data issues goes.

But for keeping Intuit services connected with QuickBooks 2008, the sun has already gone down.

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5 thoughts on “Why Is QuickBooks 2008 Not Working Right Anymore?

  1. Pingback: Top 10 Tuesday - Tips from Around the Web - 6/7/2011 | QuickBooks for Contractors blog

  2. This is a repeat of the discussion on “New Year’s Resolution?” from your January 2011 blog. Again, we users are not asking for Intuit to support versions forever, only to not disable features we use, features we know how to use, and features for which we don’t need support from Intuit. Again, Intuit’s policy on this is plain and simple marketing by coercion.

    Did you pass along these same concerns to Intuit that were written about in January? Looks like nothing has changed.

    Reply
  3. Hi Mike,

    Yes, this entry has additional detail about the implications of using a discontinued version (which was mentioned in summary in a post back in January). I’m sure that Intuit knows all about user sentiment on this issue — you read a lot about it in our forums and in the Intuit Community. And you’re right, this policy has not changed.

    Thanks for your comment.

    Reply
  4. Quickbooks Pro is very expensive, and for you to not to support it after a two or three years is a holdup without a gun. Eventually the sun may set on Quickbooks also. Actually, the newer versions are more complicated. It’s a lot easier to use the one your used to, instead of having to learn the new one all over.

    Reply
  5. Hi Barbara, thanks for your comment. The sunset period is three years, fyi. Usually the changes in the newer versions are gradual and pretty easily absorbed. Have you had a different experience with that? Oh, and by the way, the sunset issue is Intuit’s policy, not ours.

    Reply

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