What happens to QuickBooks if the server crashes?
If the server hard drive physically fails, then your QuickBooks program and your QuickBooks company data files will likely be lost from that drive. Hopefully you have a backup.
If the server crashes, but the drive itself isn’t damaged and the server will still boot up, then you may simply be able to restart your server and your workstations, verify your QuickBooks company to make sure the company file didn’t get damaged, and go on.
Often, however, if the server crashes while QuickBooks was open, then the company file that was open at the time will be damaged. You won’t be able to open it in QuickBooks; you’ll get an error when you try.
Options: You can then either restore your last good backup, or get your data repaired.
Here’s what one client said about his experience:
“After our server crashed you saved us from losing years of QuickBooks data! In other words, you saved us from hours upon hours of re-entering data. It was a great relief in an otherwise stressful time.” – Frank Orduno, JUST Steel, Inc.
If the data file is too badly damaged to be repaired — which sometimes happens in scenarios like this — then we can take your last good backup and your current TLG file and bring your old backup up to current condition. This is possible even if the old backup is months or a year old. (The TLG file is an auxilliary file that QuickBooks maintains alongside your regular QBW data file.)
Restoring your last good backup is the fastest way to recover, as long as you have a very current backup. If you don’t, then data repair services are the next best thing:
“You were was able to repair my company data file over the weekend and I was up and running on Monday morning. The database has been functioning well ever since.” — David Hayes, Hayes Handpiece Franchises, Inc.
Read about QuickBooks file repair services here.
What is your experience when the server crashes? What happened? How did you recover?