You want to get your QuickBooks file problem remedied, but you can’t do without it; what to do?

We schedule most of our supercondense work, where we cut large QuickBooks file sizes down by 60-80%, on weekends. It’s just what we do.

As client Beth Sampson of MB Seafood Company Inc. put it, “I was happy that there was no interruption or ‘down time’ to business, and that it was able to be done over the weekend.”

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Typically, the client will finish up their regular work in QuickBooks on a Friday, and then upload a copy of their file securely to us Friday afternoon or evening. We supercondense the file and return it to them later on that same weekend, usually Sunday sometime. So on Monday morning, their team is ready to use a small, clean, stable version of their file that will perform much better than their original one. And no downtime needed.

We know that your use of QuickBooks is a mission-critical aspect of your business operation, so we work on your file when you don’t.

I spoke with a number of people last week who were experiencing problems with the condense feature in QuickBooks, particularly in the Enterprise 12 version.

The most disconcerting report I heard was of the condense command significantly changing the balances of accounts. Other reported problems are software crashes — when the condense command cannot complete — and also of not-significant-enough file reduction.

We’ve tested the new condense features in QuickBooks 2012, and have reproduced some of these issues, and other QuickBooks consultants I know have done likewise.

Our supercondense process, which is separate from the condense feature in QuickBooks, is an alternative to the built-in condense (or in older versions, clean up) commands.

How has the condense feature in QuickBooks worked out for you? Let us know in this super-quick survey.