What if QuickBooks crashed…your data corrupted…and you didn’t have good backups? What if Intuit says your file is unrecoverable? All is not lost…

“We were told by Intuit disaster recovery team that our files were corrupted beyond repair.   In combination with our backup company’s complete failure to copy our data file, we were in dire straits.  I chose the expedited service with AccountingUsers as we needed to know quickly how much trouble we were in.  After sending the files in, and a couple of phone calls, Shannon had our files fixed and back within hours.  We were ecstatic.  Thank you!”

Myrna Bittner, California Closets Alberta

“No down time.  Massive data file repaired and condensed.  We are thrilled that we did not have to start a new company file and were able to keep the data years our CPA recommended.  Best customer service ever!  Did what Intuit and 4 business days of down time could not achieve.  These guys get it done!!”

Ann Mahoney, Bates Air Conditioning & Service Co Inc.

“For a few years these problems have plagued us and we’ve spoken with other “Supposed” support companies who did not have the first clue what to do with us. Shannon was great in contacting me and responding to my questions and concerns (especially since it was difficult for me to explain some of them.) I cannot believe that we do not have the problems anymore and we are so grateful.”

Jennifer Szescula, Allegiance Technology Partners

“The data services and customer service received was excellent. I appreciated the quick responses, communication and turn around time of the file. Thank you for your assistance and efficiency during a crucial time of software repair.”

Marcy Ratcliff, C.N. Copeland Electrical Service

“I likes Shannon’s guarantee, if he doesn’t recover the file, you don’t pay!  I approached him regarding my quickbooks file that was damaged and I couldn’t open.  He was quick to respond and his turnaround time was amazing!  He was able to recover my file which saved me a ton of time re-doing work!  Thanks so much!”

Regina Jensen, J&J Consulting

“This is actually my 2nd time using your service and you’ve exceeded my expectations even more this time around.  I contacted you late in the afternoon PST and you had the file repaired within 8 hours.  That is incredibly fast service!!!  I can not thank you enough for the great service you provide, keep up the great work.”

Ed Lem, GLH Tech

“I am very satisfied with the repair service for QuickBooks Enterprise provided by Shannon Tucker. Our company file was repaired and returned more quickly than expected. It was very easy to restore. Downtime was kept to a minimum. Thank you.”

Nancy McClure

Find out more about guaranteed QuickBooks data repair services here.

Please follow and like us:

We spoke with Colleen Cravener of Cervis, Inc. about a recent data corruption problem she had with her QuickBooks file and how it was resolved.

AccountingUsers: Colleen, can you tell us a little about your company, and your role there?

Colleen: Cervis Inc. manufactures industrial radio remote controls for the mining industry, overhead crane industry and mobile industry. I am the Information System Specialist at Cervis.

AccountingUsers: What edition of QuickBooks do you use? And what does your office use QuickBooks for?

Colleen: QuickBooks Enterprise 2012 – Manufacturing and Wholesale edition. QuickBooks is used for all accounting processes, and until a few weeks ago was used for years 2004 through 2012 for all inventory, build assemblies, and purchasing. We have since taken inventory and purchasing into Misys.

AccountingUsers: Please tell us what led up to you contacting us about your QuickBooks file. What was going on in QuickBooks?

Colleen: We could not get our QuickBooks file to verify or rebuild. Our file had damage/corruption. Cervis wanted to do a condense data and could not because of damage.

AccountingUsers: What was the process like in getting your file repaired…the steps you took to send your file, the scheduling and turnaround, etc.?

Colleen: All I did was call the 1-800 number and Shannon answered a few questions and immediately sent me a confidentiality agreement. Then I went to their website, filled out a form and paid by Paypal. At the end of Cervis’s business day on a Friday, I made a portable QuickBooks file, which took a long time to make because the file was damaged, and uploaded the file through their website. It was VERY easy! And it was about 9pm before AccountingUsers actually received the file. On Sunday I received an email stating the file was finished and I could pickup the file. Also, the file upload and download process is done via a SECURE connection!

AccountingUsers: How did your repaired QuickBooks file work for you when you got it back from us?

Colleen: First thing I noticed was increased performance. We have 20+ concurrent users, this was a HUGE plus. I had questions about our Profit and Loss numbers and Shannon immediately answered via email – his last email being after midnight! It is obvious that at AccountingUsers customer service is #1! And they know the product (QuickBooks).

AccountingUsers: Anything else you’d like to share about your experience?

Colleen: I am giving your company an A+ in the recovery of the QuickBooks file, the secure website file transfer and the GREAT customer service (EVEN AFTER THEIR JOB WAS REALLY FINISHED!!) Top notch!

AccountingUsers: Thanks for sharing your story, Colleen!

Please follow and like us: