Ever had data corruption in QuickBooks? What did you do?

Since 2001, many QuickBooks users have entrusted their data corruption situations to us and have spoken up about their experience:

“Contacted them on a Saturday, paid for expedited service and had fixed data on Monday AM. Well worth it. Could not have been happier with service.” – M. Broussard, LeaseAll RentAll Inc.

“Shannon was unbelievably quick and very informative, totally responsive to all questions I had regarding our company Balance Sheet not balancing, (Assets not equal to Liab + OE), and were able to repair our QB file database for corrupt historical inventory items and corrupt bills and received file back at 5AM following morning (sent to them at 5.30pm central time prior night) so we didn’t have to re-key any data. It was much cheaper than all the labor to re-enter 2 days, which we would have had to do had we used the repaired file from the manufacturer (2-3 day minimum turnaround on repair file). The manufacturer’s support group did fix our file as part of our service plan but your overnight fix outside of operational time was invaluable to keeping all our transactional data accurate in company file.” – Dave Bryan, SVSi

“Your service was an amazing answer to our QB nightmare of corrupt data. Without any downtime for our business you were able to clean our files and get us back on track!” – Nydia Flores, Tri-Starco, Inc.

“Shannon and the entire team were so helpful! The service was extremely fast and helped to relieve a lot of anxiety about our corrupted file! Thank you so much. Everything is running great.” – Kate Gillespie, The Green Sheet, Inc.

“We had multiple complex problems with our file, but you were able to get it fixed, and now QuickBooks runs better than ever. Thanks.” – James Couperthwaite, Ecol Services Group

“You guys did an incredible job getting our data back up and running in a timely fashion. Thanks for the great work.” – Blake Richardson, Glasshouse

“Services were delivered exactly as advertised. Extremely quick turnaround and above average customer service left us with nothing but positive feedback. Hopefully we never have an issue with our Quickbooks data again, but if we do, QuickbooksUsers.com will be the first call we make.” – Chris Foreacre, Keystone Displays

“You did exactly what you said you would, exactly when you said you would do it. And you went out of your way to explain things easily to a non-techie. I couldn’t ask for more!” – Kerry McCoy, HRxpress

The best thing to do in a data corruption crisis is to restore an uncorrupted current backup. Sometimes, though, that doesn’t work out. At those times, we’re there for you.

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We spoke with Colleen Cravener of Cervis, Inc. about a recent data corruption problem she had with her QuickBooks file and how it was resolved.

AccountingUsers: Colleen, can you tell us a little about your company, and your role there?

Colleen: Cervis Inc. manufactures industrial radio remote controls for the mining industry, overhead crane industry and mobile industry. I am the Information System Specialist at Cervis.

AccountingUsers: What edition of QuickBooks do you use? And what does your office use QuickBooks for?

Colleen: QuickBooks Enterprise 2012 – Manufacturing and Wholesale edition. QuickBooks is used for all accounting processes, and until a few weeks ago was used for years 2004 through 2012 for all inventory, build assemblies, and purchasing. We have since taken inventory and purchasing into Misys.

AccountingUsers: Please tell us what led up to you contacting us about your QuickBooks file. What was going on in QuickBooks?

Colleen: We could not get our QuickBooks file to verify or rebuild. Our file had damage/corruption. Cervis wanted to do a condense data and could not because of damage.

AccountingUsers: What was the process like in getting your file repaired…the steps you took to send your file, the scheduling and turnaround, etc.?

Colleen: All I did was call the 1-800 number and Shannon answered a few questions and immediately sent me a confidentiality agreement. Then I went to their website, filled out a form and paid by Paypal. At the end of Cervis’s business day on a Friday, I made a portable QuickBooks file, which took a long time to make because the file was damaged, and uploaded the file through their website. It was VERY easy! And it was about 9pm before AccountingUsers actually received the file. On Sunday I received an email stating the file was finished and I could pickup the file. Also, the file upload and download process is done via a SECURE connection!

AccountingUsers: How did your repaired QuickBooks file work for you when you got it back from us?

Colleen: First thing I noticed was increased performance. We have 20+ concurrent users, this was a HUGE plus. I had questions about our Profit and Loss numbers and Shannon immediately answered via email – his last email being after midnight! It is obvious that at AccountingUsers customer service is #1! And they know the product (QuickBooks).

AccountingUsers: Anything else you’d like to share about your experience?

Colleen: I am giving your company an A+ in the recovery of the QuickBooks file, the secure website file transfer and the GREAT customer service (EVEN AFTER THEIR JOB WAS REALLY FINISHED!!) Top notch!

AccountingUsers: Thanks for sharing your story, Colleen!

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I got a nice note last week from Jon Kraut of LogoFit (name used by permission).

He said this about our QuickBooks data repair services:

“Shannon and his team did a great job for us, fixed a difficult database error when Intuit tech support wouldn’t. The communication during the process was very good as well. We recommend them for database repairs.”

I was glad that Jon was pleased with how things turned out. But I was especially happy that he thought we did a good job of communicating during the process.

Customer communication is something we really want to shine at, and it’s nice when the client affirms some success for us in that area. Whether it is communicating by phone or email, we try to be prompt, polite, and reliable. And that applies to initial inquiries, job status reports for working cases, and post-repair follow up.

It just makes things work out better for everyone when the communication lines are open and working. Thanks for the feedback, Jon.

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