I am receiving an unusual number of calls right now from QuickBooks users who can no longer get into QuickBooks. They get a message like “QuickBooks has stopped working”, or “QuickBooks has encountered a problem and must be closed”. Or they don’t get an error message, but QuickBooks won’t run all of a sudden.

This problem is showing up in the comments of other blog posts too.

All of these calls and posts have two things in common:

  1. The users are using Windows 10, which just installed an update
  2. The users are using a version of QuickBooks older than the 2015 version

Many of the users are frustrated and confused. Several have told me, “I know this is an old version of QuickBooks, but it was working just fine until today!”

Here’s the deal: Only QuickBooks 2015 or higher is certified to work correctly with Windows 10.

The users I’ve been talking to seem to have been using older versions of QuickBooks under Windows 10 without any problems…until last week! Once the Windows update was installed, their computer couldn’t run QuickBooks anymore.

I don’t know of a workaround for this in the old QuickBooks versions, or if a workaround will come. The oldest version of QuickBooks that Intuits still supports is 2014, and I will be quite surprised if they provide any kind of patch to the pre-2014 versions.

If you are running old QuickBooks and haven’t yet installed the Windows 10 update, I suppose you could turn off Windows Updates, and keep that update from hitting your computer (if it hasn’t already). But it’s not a good idea to freeze your installation of Windows and stop updating it. Bad security, bad IT strategy. So that’s not a good long-term solution.

The only ongoing solution I can think of right now is to get a version of QuickBooks that is coded to work correctly with Windows 10: QuickBooks 2015, QuickBooks 2016, or QuickBooks 2017. Sorry, no magic bullet for the old stuff. If I hear of anything, though, I’ll post it here.

Have any of you encountered this problem and found a solution?

RELATED: How to Transfer Files from Older Version to New Version of QuickBooks

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Short answer: Yes. Here’s what people have said after having sent corrupted QuickBooks files to us.

Sent them a file from a company that called and needed help on their QuickBooks file. Read a lot of forums and reviews and found you people. On Saturday at noon I uploaded this file.  At 2:00 pm I was downloading the fixed file. Nothing was lost and the upgrade to the new version was good.  Thanks!” — John Horsley, Computer Medik

File is much faster and stable now! Thanks!” — Shawn Spears, CFO Network

I’m more than delighted after I tested my database and knew it was back to normal. Our accounting department is very happy with the outcome and performance of the file.” — JC Marin, Trusteecorps

Fantastic!  Thank you so much for the quick turn-around.  Well worth the money for the peace of mind seeing my data again!!!” — Jill St.Aubin King, Monarch Gardens LLC

Thank you for your help on this! You guys did a great job.  Everything looks perfect.  I wish I would have used your service first.  I will definitely recommend you to others.” — Brett Jensen, CDFA

Of course, the best course of action when a file gets corrupted is to restore yesterday’s backup and move forward. But sometimes good backups aren’t available, or the problem doesn’t become immediately known. In that case, data repair services can be handy.

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There is an error that has been around for several years, and it still pops up from time to time.

some sales orders or estimates may be incorrectly marked

The error usually shows up when verifying company data.

Sometimes it will appear when you verify, but rebuild reports no problems. It doesn’t usually affect day-to-day operations in QuickBooks. I’ve heard one report that it may be caused under certain conditions when a sales order is only partially invoiced out (any confirmation on that from anyone?)

Even though it doesn’t seem to affect day-to-day operations, a lot of people don’t like their company to NOT verify. For one thing, you can’t make a fully verified backup if your data has this condition.

So if you are getting this error and want to resolve it, it can be resolved. It basically involves fixing one or more damaged sales orders or estimate records in your file:

1. You can locate and fix the damaged sales orders or estimates yourself. Do this by following the steps in this Intuit knowledgebase article.

2. If that doesn’t work, or you don’t want to mess with the technical details, we can repair your database for you on a turnkey basis.

Have you run into this error? When or how did it come about? We’re curious about what might trigger it.

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