I am receiving an unusual number of calls right now from QuickBooks users who can no longer get into QuickBooks. They get a message like “QuickBooks has stopped working”, or “QuickBooks has encountered a problem and must be closed”. Or they don’t get an error message, but QuickBooks won’t run all of a sudden.

This problem is showing up in the comments of other blog posts too.

All of these calls and posts have two things in common:

  1. The users are using Windows 10, which just installed an update
  2. The users are using a version of QuickBooks older than the 2015 version

Many of the users are frustrated and confused. Several have told me, “I know this is an old version of QuickBooks, but it was working just fine until today!”

Here’s the deal: Only QuickBooks 2015 or higher is certified to work correctly with Windows 10.

The users I’ve been talking to seem to have been using older versions of QuickBooks under Windows 10 without any problems…until last week! Once the Windows update was installed, their computer couldn’t run QuickBooks anymore.

I don’t know of a workaround for this in the old QuickBooks versions, or if a workaround will come. The oldest version of QuickBooks that Intuits still supports is 2014, and I will be quite surprised if they provide any kind of patch to the pre-2014 versions.

If you are running old QuickBooks and haven’t yet installed the Windows 10 update, I suppose you could turn off Windows Updates, and keep that update from hitting your computer (if it hasn’t already). But it’s not a good idea to freeze your installation of Windows and stop updating it. Bad security, bad IT strategy. So that’s not a good long-term solution.

The only ongoing solution I can think of right now is to get a version of QuickBooks that is coded to work correctly with Windows 10: QuickBooks 2015, QuickBooks 2016, or QuickBooks 2017. Sorry, no magic bullet for the old stuff. If I hear of anything, though, I’ll post it here.

Have any of you encountered this problem and found a solution?

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