SubscribeI’ll bet QuickBooks is a mission-critical application for your office. What would happen to your business if QuickBooks went down? Here are 7 ways to avoid that:
1. Maintain your network. Actually, get your IT guy or girl to do it. Nothing can take down QuickBooks like a flaky network.
Keep your server defragged and your whole [...]
Tag: tech support
7 Ways to Avoid QuickBooks Downtime
The Case of the Exploding TLG File
We looked at a client’s QuickBooks Enterprise 11 file this week that was mysterious — their TLG file was growing by more than 1GB every day.
But they weren’t entering or importing very many transactions…just a hundred or so per day. So why was their TLG file exploding on a daily basis? The client was having [...]
Honey, I Formatted the Hard Drive
On purpose!
It was actually my wife’s laptop.
This laptop had been having issues for months. The issue that worried us the most is that it couldn’t install new Windows Service Packs. The computer would install smaller updates, but not SPs. None of the troubleshooting advice we found worked. It would download the SP update, but fail [...]
What Damages QuickBooks Data?
We have repaired many sets of damaged QuickBooks accounting data over the years and we are often asked “How did this happen?”
Good question! Here are some of the most common causes of QuickBooks data damage:
Network glitches. You are using QuickBooks across a network in multiuser mode. One of the workstations loses connection with the server [...]
How to Find Which Version of Windows You Run
Do you know which version of Windows you are running? A lot of non-technical users don’t. But it’s easy to find out.
Click the Start button in your lower-left screen. Then click Run, or All Programs/Accessories/Run.
At the prompt, enter winver and click Enter.
Windows should then pop up a window which shows what version you are running, and [...]
How to Make Sure You Are Opening the Right Company File
Have you ever tried to open an existing company file in QuickBooks and been confused? You see multiple copies of your file and don’t know which is the right one?
Or worse, you realize that your data has a “hole” in it, representing a month or more of data entry? You know you entered July’s entries, [...]
QuickBooks networking problems? Diagnose with the free tool
Intuit has a free, downloadable tool to help diagnose and troubleshoot connectivity and multi-user issues. The QuickBooks Connection Diagnostic Tool can help solve certain 6000 errors and H202 and H505 errors.
Their tool is compatible with QuickBooks 2008, 2009, and 2010 versions (for Enterprise Edition users, versions 8, 9, and 10.) It works under Windows 7, [...]
How to Use Google to Solve QuickBooks Problems
Want some good DIY problem-solving for QuickBooks? Google’s mission is to organize the world’s information, and with their new interface there are several new ways to slice and dice the web’s information about QuickBooks.
Let’s say you are interested in exploring what options there are for check printing in QuickBooks:
The list on the left shows how [...]
Neglecting Your IT Can Cost You
I guest blogged for Smart Business, Stupid Business about a customer that had serious IT instabilities, but refused to address them. We had to repair their data a dozen times, but they never learned.
Read the story here.
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QuickBooks Data Corruption Recovery Options
Have you ever seen a screen like this?
I hope not!
But if you ever do find yourself unable to open your company, or it fails when you try to do certain operations in QuickBooks, there are three possibilities for recovery:
1. Restore your last good backup. Hopefully you have one that is pretty current.
Just make sure that [...]