Have you ever had a QuickBooks problem where all the normal troubleshooting techniques don’t work?
Maybe your computer got infected with a virus or a trojan program. You got that cleaned up and you reinstalled QuickBooks. But now QuickBooks just won’t launch, or it’s operating at a snail’s pace, or something that used to work just fine now won’t work.
You might get the wonderful error, “QuickBooks has experienced a problem and needs to be shut down. Error ….” or “Unrecoverable error …”.
If the relationship between QuickBooks and Windows gets messed up, QuickBooks will be messed up. If something alters or corrupts your Windows registry settings for QuickBooks, just uninstalling/reinstalling QuickBooks often won’t help.
[NOTE: This has nothing to do with registering your installation of QuickBooks with Intuit, by the way.]
Here’s a tool you can use that might help, and it’s already right there on your computer. The REBOOT.BAT file gives you a one-click way to re-register your QuickBooks program files to the Windows registry.
The REBOOT.BAT file (sometimes seen as just REBOOT in your Windows folder view) can be located simply by right-clicking your QuickBooks icon on your computer’s desktop.
If a menu item then appears saying “Open file location”, click that and it will take you to the folder where REBOOT.BAT lives. If you don’t see “Open file location”, click instead on “Properties” and under the Shortcut tab, look at “Target”. Don’t change the contents of “Target”, but make a note of the path it specifies. Then open My Computer and open the folders to drill down to that location on your computer.
Then double-click REBOOT.BAT (or REBOOT) and your QuickBooks program files will be re-registered to Windows. You’ll see a command prompt-style window open and a number of commands execute. When I ran this on my computer, one of the commands took several seconds to complete. Be patient. When it runs through all the commands, the window will automatically close. Your computer will NOT reboot (I think this command is badly named.)
Then run QuickBooks again and see if REBOOT has cleared up your problem.
NOTE: This troubleshooting tip won’t help solve company data file problems in QuickBooks. Data corruption issues have to be handled in a different way.