sunsetIt’s just about that time again…the time every year when Intuit discontinues supporting an older version of QuickBooks. This is called “sunsetting” a version.

As usual, it’s the version from 3 years back. So QuickBooks Pro 2010, QuickBooks Premier 2010, QuickBooks Enterprise Solutions 10, and QuickBooks for Mac 2010 will all be unsupported by Intuit after May 31 of this year.

That means that you won’t be able to get tech support from Intuit for these products. (You can still get database repair, Enterprise downgrade, or supercondense services through us however, even after the version is sunsetted.)

If you call up Intuit tech support after May 31, they will probably tell you you have to upgrade to a supported version before they can help you.

But a lot of people use QuickBooks without a support plan. Would they be affected? Yes, if they are using Intuit services related to QuickBooks:

* QuickBooks payroll services of any kind
* Intuit merchant services
* Bill payment services
* Online banking
* Email services through Intuit’s servers
* QuickBooks online backup service

Basically, if your copy of QuickBooks 2010 has to reach out to Intuit on the internet to do any of its functions, those functions won’t work anymore after May 31.

Also, if you need to register or re-register your QuickBooks 2010 software, you may not be able to. (See this blog article, however, for tips on a workaround for that.)

Options? Keep using your existing version without accessing the resources above. Or, upgrade to a newer, supported version.

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13 ballWe have seen a number of Enterprise 13 company files come in for data repair over the last month that had corrupted customer credit card information in the file. This kind of data corruption causes the file to fail verify and rebuild and sometimes prevents credit card data from being saved in the file.

In versions prior to 13, we would sometimes see files with corrupted credit card information, particularly if user information in the file was corrupt. But we believe something is different in ES 13, at least through the R4 update. We’re seeing a much higher percentage of files with this kind of corruption.

Almost all of these files have been repairable — we’ve been able to repair the files so that they verify and rebuild without errors and the users can save credit card information afterwards. Sometimes, however, the credit card details themselves are unsalvageable and we have to delete them to save the rest of the file.

Hopefully, the newly released R5 update has addressed whatever the underlying issue is and there will be less of these data integrity issues popping up. We should have a better sense of that in the weeks to come.

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About one century ago, Sir Ernest Shackleton explored the antarctic continent. Clothed in reindeer fur, wearing boots insulated with grass, and with the help of sled dogs and Mongolian ponies, he and his team were the first to reach the magnetic south pole. They were the first to climb Mount Erebus (Antartica’s highest peak). And although he fell short of being the first to reach the South Pole, he voyaged further south than anyone before him had gone.

He then wrote about his adventures. It is compelling reading.

“Degrees of frost” is a phrase he used to describe temperature in Antarctica. It is a poetic way of saying “below freezing” degrees (in Fahrenheit scale, of course. Shackleton was an Englishman).

I took a walk with my daughter earlier this month when it was -22F (-30C). That’s 54 degrees of frost, according to Shackleton. Here’s what that looked like.

54 degrees of frost
54 degrees of frost in central Colorado

54 degrees of frost is as far below freezing as 86 degrees Fahrenheit is above freezing.

That was the coldest temperature we had ever experienced. But those temperatures (and worse) were commonplace for Shackleton and his team in the days of their explorations. You’ve got to admire the tenacity and hard purposefulness of those frosty men.

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What if you need fewer licenses of QuickBooks than you used to?

One Enterprise 11 user had this scenario. She tells her story:

“AccountingUsers saved the day! After over a decade of dedicated QuickBooks use, I started my own business from home. I no longer needed the Enterprise version I had been using at my previous company.

But there was no way to “downgrade” to a fewer licensed version. Unacceptable! Thank goodness I found AccountingUsers’ services to make the necessary edits to my company file. Highly recommend this!”

— Sara Carter, The GKW Company, Inc.

So the solution we had for Sara was to convert her Enterprise file to QuickBooks Premier format. Then she was able to just purchase and use the number of Premier licenses she needed…and save the difference in annual upgrade and support fees over continuing to maintain lots of Enterprise licenses.

This situation might also help a business who outsources some of their accounting operations and doesn’t need as many users and licenses of QuickBooks as before.


“Data Migrated from QB Enterprise to Pro with 100% Accuracy”
What Is the Main Difference Between Enterprise, Premier, Pro?
QuickBooks Comes in Lots of Flavors

When we convert an Enterprise file to Premier or Pro, all the information in the file is retained…transactions, accounts, lists, balances, memorized reports, custom templates, user preferences, payroll details…everything.

Have you ever considered moving from Enterprise to a lower edition?

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