Privacy Policy
Effective date: August 23, 2019
AccountingUsers, Inc. ("us", "we", or "our") operates the https://quickbooksusers.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://quickbooksusers.com
Definitions
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Service
Service is the https://quickbooksusers.com website operated by AccountingUsers, Inc.
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Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
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Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Cookies
Cookies are small files stored on your device (computer or mobile device).
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Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
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Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
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Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
AccountingUsers, Inc. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), AccountingUsers, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
AccountingUsers, Inc. may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
AccountingUsers, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
AccountingUsers, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
AccountingUsers, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, AccountingUsers, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
AccountingUsers, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of AccountingUsers, Inc.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AccountingUsers, Inc. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
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The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
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The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
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The right to object. You have the right to object to our processing of your Personal Data.
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The right of restriction. You have the right to request that we restrict the processing of your personal information.
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The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
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The right to withdraw consent. You also have the right to withdraw your consent at any time where AccountingUsers, Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
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Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Advertising
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
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Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@quickbooksusers.com
Thanks Shannon. True to your word, you issued a possible fix for errors associated with operating systems. I am constantly having to battle errors with applications that seem associated with operating system issues and MS Vista (which is my OS) seems to have an unstable image in the blogosphere, whether it be compatibility issues or known system faults. I will have to give your solution a try the next time I run into an issue with QB. BUT, as you well may know, OS system issues are rarely easy, first-try fixes.
Hi David,
Thanks for sharing your observations. Yes, the relationship between Windows (different versions) and applications like QuickBooks (different versions, again) is often complicated and difficult to understand. I’m glad Intuit released this easy to use tool to possibly help the pieces get reconnected.
Shannon, I spoke with you last year. My client is using QBE 11using a1.8GB QBW file that is damaged. I can copy and restore a QBM but I cannot verify or rebuild the file. I believe after last night that we have had network errors for months. We have reconfigured NOD32 as well to leave file operations alone. I desperately need to recover and repair this file. I have remote access via RDP and can arrange other tools. I am told you can probably help. I have to do this without disrupting the business too much which means nights and weekends. I am at the above e-mail address and 208-322-0188. I appreciate your help.
Thanks,
Reisse L. Perin CPA
Quickbooks Pro by virtue of getting paid this one I can’t fix.
Hi Reisse, good to hear from you again. I’ll be in touch to help.
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We run quickbooks 2005 on win xp. Had to repair my os and reinstall quickbooks. After fixing many install problems and calling QB support I was ready to give up. I tried the REBOOT method mentioned above and it TOTALLY WORKED!!!! Thank you for the solution…..
Hi Renie,
You’re welcome, glad it worked! Thanks for the note.
The reboot.bat trick worked perfectly. All other suggestions on other sites did not work. Thanks.
Ron,
Excellent, thanks for the note.
This did not work for me. 🙁
Are there any other solutions?
Hi Hayzel, well, then that would mean that whatever problem you’re having isn’t related to the Windows registry. What’s the problem?
Shannon, I have a problem that may be related–maybe you can help. I use other browsers (mostly Firefox) and would like to disable IE9 to prevent access to it on this computer by other family members. Whenever I use standard methods to disable IE9, or even simply turn on the Content Adviser function, I am unable to open Quickbooks. It appears that IE9 has to be operating, and with Content Adviser disabled, or Quickbooks will not open and run. Any solutions that will allow me to both disable IE9 AND use Quickbooks?
Hi Michael,
Yes, QuickBooks requires Internet Explorer to run, regardless of what your default browser is. I don’t know of a way around that.
Thanks for the question.
Shannon,
Are you aware of any ways to point Quickbooks 2012 Premier Pro to the correct version/location of Excel? I had previously installed Office 2013 (365), but after issues not being able to export reports to Excel, I uninstalled Office and installed Office 2010. After many uninstalls and reinstalls of both Quickbooks and Office in every different order, along with repairs of both, and now trying this reboot tool my Quickbooks still does not see Excel to allow me to export reports that way. I’ve done everything short of a completely format and reinstall which I hope to avoid!
If you have any suggestions on how to resolve where QB looks to see Excel, I would greatly appreciate it.
Regards,
Mark
Mark,
Do you get an error when you try to export to Excel, or is the export button grayed out, or how is the problem manifesting itself?
Thank you for your quick reply. The button is greyed out. In my attempts since this post I’ve now tried the QuickBooks Component Repair Tool and still no luck either.
I really suspect the issue is from some lingering Office 2013 element causing QuickBooks to not recognize the new 2010 install, but I’ve done the Microsoft fix to remove Office before doing a fresh install.
I wish I knew if there was a way to see where QuickBooks looks to interface with Excel. Oddly though, I am able to generate letters and other reports from QuickBooks to Word.
Mark,
OK, thanks. You might try the ideas in this QB knowledgebase article: http://support.quickbooks.intuit.com/support/articles/SLN40937
Hope it helps. Thanks for the question.
I had to ‘upgrade’ to release 12 and somewhere in the process something got hosed. Now QB will not start. Period. It always comes back stating that a reboot is required. I have tried everything I can think of .. running the Repair service from Add/Remove programs and running the reboot.bat … no mas. I keep finding references to a registry entry that tell QB that a reboot is required – but I cannot find any specifics. Any idea what it might be?
Hello Shannon,
Excellent site! Would you know why 2 QBW32.exe processes would run in the task manager on a Windows 7 machine? I can end one but the other keeps running. Says user already logged in. Eventually the single process ends and we can start QB’s? Is it the icons/shortcuts causing this?
Many Thanks
Hi Dennis,
Thanks!
Yes, it sounds as though QB is being launched twice somehow. If you run it from the Start list in Windows, instead of the desktop icon, does it do the same thing?
Thanks so much for the reboot.bat tip – we could not get our QBs 2010 to load on our new PC (Windows 7) for love nor money until this.
The relief.
Thanks again from sunny Sussex (UK).
Hi Mel,
Whew! Glad it worked for you. Thanks for the note.
We just migrated from Win XP Pro to Win 7 Pro (x32). We are running QB Enterprise 11.0. When we click on QB sometimes it opens and works and sometimes it opens, but immediately says that it encountered a problem and needs to close. This is intermittent as it sometimes lets us in. When it won’t let us in I can fix it by running Reboot.bat. However, that only fixes the problem for the next instance of QB. I have to keep running Reboot.bat to get into QB. Have you ever heard of something like this?
Hi Justin,
Nope, haven’t heard of that one. Intermittent problems are always tough to troubleshoot. My guess is that QB is sometimes (but not always) wrestling with other software which messes it up. The trick is in figuring out where the conflict is. Thanks for the question.
Using the reboot, will I have to re-install my company files?
My USB back up has been at the accountants for a few weeks for preparation of year end. So I haven’t backed up my files for the last few weeks… will I lose those three weeks of entries if I use the reboot?
Hi Katherine,
No, it shouldn’t affect data files. BUT, if you haven’t backed in a few weeks, that’s a bad place to be regardless of whether you try this utility or not. And if you want to use the reboot utility, then I’m guessing that you are having a problem loading or running QB, and you definitely want to have your data backed up before you take any further action.
Thanks for the question.
Hi Shannon, my quickbooks was working great until today, they have change our internet service provider, do you have idea whats going on?
Hi Willy,
What problem are you having with QuickBooks since that change?
it was an update problem but thanks for your attention Shannon!! have a great day!!
it was an update problem but thanks for your attention!! have a great day!!
Quickbooks 2014 stopped working on my laptop which is connected to our network via wireless router, we have 3 licences, and QB worked fine before today, now upon starting sez “Quickbooks encountered problem and has to Close”, tried reinstalling 2 times, tried starting up with all user sign-on passwords, tried Reboot.bat still refuses to start, but runs fine on all other machines ??
Hi Jeff,
So do you get that error before you get to the login screen, or after you log in?
Hello … I recently discovered that my QuickBooks 2012 (Premier, Professional Services) does not work properly on my company’s backup laptop computer (QB2012 works fine on the company’s desktop primary computer). The program appears to launch fine and it can be used for some tasks, but eventually it locks up when I click on some of the menu buttons.
Some of the menu buttons/features work, but I recently noticed that some do not (e.g. customer center, vendors). They “hang”, nothing happens, and eventually Windows reports that the program has stopped responding. Both computers are running Windows 7 Professional and have all Windows updates/patches applied. QB2012 is also fully updated/patched. Both computers report the same QB version and detailed information when using F2 to open the program information screen.
The strange thing is that some of the menu items work fine, such as REPORTS. The REPORTS modules launches and displays and functions properly, as do some others. But when I click on the CUSTOMERS button, or if I try to launch it using CNTL-J, then it hangs, says “Not Responding” at the top of the QB screen, and eventually Windows reports that the program has stopped working, etc.
I have uninstalled and reinstalled QB2012 2-3 times without any luck.
I have purged the HDD of all references to Intuit to be sure that no stray files/folders remained that could thwart the reinstall.
After uninstalling and cleaning the HDD, I also used Norton360 to clean the registry of any references to Intuit/QB.
I have used reboot.bat to re-register the new installation.
I have used the QB sample company file to eliminate any problems that may exist with my company data file.
I have performed the various repairs to my company file (which works just fine on the company desktop and which reports no errors, etc.).
None of these efforts have solved the hang problem, and I have tried a few others including rebooting after reinstalling, and all the other usual and typical troubleshooting routines.
I’ve only recently noticed this problem, but it could have existed for a long time without being noticed since we do not use the backup computer for QB other than to keep the program up-to-date and store copies of the company back up files there.
Naturally, there are some hardware and driver differences between the laptop and desktop computers. Analysis of the crash files (dump files) indicates vaguely that a 3rd party driver is the likely problem. Could this hang problem be related to non-compatible hardware drivers that are invoked only for certain of the menu features (i.e. for the customer center feature but not for the report feature)?
Hi Rudy,
Wow, you’ve done a lot of troubleshooting for that. Yes, it could be some sort of conflict with other software. You are using Norton 360…have you tried temporarily turning it off and see if that makes a difference? Or at least excluding your QB folders from Norton’s monitoring?
Have you tried booting your computer in Safe Mode and seeing how QuickBooks runs?
Hello … yes, I turned off Norton360 and tried to run QB, but that did not solve the problem.
I have not tried to exclude the QB folders from Norton’s monitoring because I don’t know how and because Norton360 is running on the desktop primary computer and does not affect that installation/operation of QB.
Analyzing the dump file yields this information:
On Wed 9/3/2014 7:58:07 PM GMT your computer crashed crash dump file: C:\Windows\Minidump\QBW32.EXE.3548.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error.
I have also tried to run QB in Windows safe mode, and the problem manifests itself a little differently in safe mode.
When I try to run the customer center feature in safe mode, rather than hanging and eventually timing out, the program crashes out completely with no messages or any other on-screen result. I merely end up right back on the computer desktop screen.
So if the problem is related to drivers, then it appears to be drivers that are running both in safe mode and normal windows.
Thank you for your quick reply and interest. I hope the information helps you and others to identify why this problem occurs. Particularly since it does not occur on an “identical” setup on the company primary computer. Very odd, but perhaps that will help to isolate the problem.
I could post details of the laptop computer’s hardware configuration, etc. if that would help.
Thanks again!
Thanks for this! I followed your easy instructions, restarted my PC and it loaded up and is working fine again. I quickly backed up all my files (just in case) but everything seems ok. Thanks for the help
I came across this page in after spending several frustrating hours troubleshooting QuickBooks 2007 not being able to open in Windows Vista (“Quickbooks has stopped working” message).
While your registry solution didn’t solve my problem — nor did any of Intuit’s suggestions, including uninstalling/reinstalling [twice!] — your mention in the comments of Internet Explorer being a requirement for QuickBooks caused a light bulb to turn on for me.
I do have IE, but a few days ago I had disabled Javascript while doing some debugging. It turns out that I had never reenabled it, and evidently QuickBooks needs not just IE but IE with Javascript.
If others out there are having a similar problem, ensure that Javascript is enabled in IE (Internet Options > Security, Custom Level…, then scroll down to Scripting and make sure “Active scripting” has “Enable” selected).
Hi Dave,
Ah, well that’s interesting. Some people turn off Java in their browser for security reasons. Thanks for the tip.
Shannon thank you for all the help you give to everyone. My issue is window 8.1 and IE11. My bank does not work on IE11 and Microsoft doesnt allow me to install an earlier version. This is preventing me downloading my bank transaction directly from QB. Any solution how to beat Mircorsoft on this one? IM aware I can use my chrome to download and upload transactions but doing it from on line banking was so easy.
Hi Joe,
When you say your bank does not work on IE11, what do you mean by that? Here’s some info. on running IE11 with QuickBooks: http://support.quickbooks.intuit.com/Support/Articles/INF14765
Very frustrated! My QB Premier 2013. All of a sudden, the program appears to load but simply disappears. I have rebooted, I have uninstalled and reinstalled QB 13, I tried the reboot.bat trick. I cannot even find a phone number for support. I am on hour 3. Any ideas?
Becky,
Sounds like QuickBooks is having trouble with Windows that the normal techniques don’t resolve. Have you scanned your system for malware? Something might be interfering there. Thanks for the question.
Brilliant – cleared up my issue
Robert, great — glad it helped!
After a day of frustrations, this is the solution! Pure Genius! My company file is 100% restored!
Charlie,
Glad to hear it! Thanks for the note.
Hi Shannon, reading all your posts it certainly seems like you have solved lots of problems, mine might be a challenge.
I’m using a very old 2000 version, which I like and had no need to change as it suits what I do, but I now can’t get QB to open. I can’t find anything that looks like REBOOT within the directory either. Ideas?
Hi Craig,
Yes, that’s a challenge….apart from uninstalling and reinstalling QuickBooks, I don’t know how to advise you. Thanks for asking.
Hmmm…I did a reinstall before I found your website, that didn’t seem to work. It was running fine, that’s the frustrating thing. If I get an updated version, can I move all my records into that system?
It’s hard to say. It theoretically should work to open your old company in QB 2015 and let it upgrade it to the new version, but in reality, jumping up 15 versions at once is sometimes a problem.
Thanks Shannon…you are a saviour. Was pulling by hairs out trying to drill down without success till I read and carried out your suggestion. Thanks.
Hi Roderick,
Not a saviour, but glad to help! Thanks for the comment.
QuickBooks Pro contractor edition 2015 just locks up & shuts down.
Critical updates will not permanently install.
This is a huge problem. Hoping you may have an answer.
Hi Michael,
Try what is suggested at https://community.intuit.com/questions/1023127-critical-fixes-won-t-update-even-with-restart-also-how-do-i-know-what-features-have-been-installed
Thanks for the question.
I’ve tried the Reboot. Bat many times but the same issue occurs. I’ve also tried everything related on the Quickbooks suppoprt group. Is it possible that it has something to do with the last configuration of the unit?
Any other possible solution for the issue?
Hi Abegail,
If neither uninstalling/reinstalling nor the reboot.bat works, you might try Dave’s idea in the comments above. Thanks for your question.
Hi Sir,
I’ve already tried the instructions from Dave’s comment but the same error is showing.
Thanks.
Have you encountered any issues while installing the quickbooks 16.0 to an “imaged” computer with Windows 7 Ultimate?
Abegail, I don’t know about that, sorry.
Hello,
I just installed my QB Pro 2005 on Windows 2007 and when I attempt to launch QB I get an “unrecoverable error” code 7109. I have tried the reboot command you suggested, but sadly it did not help. I have IE, but I use Opera in which Java is enabled.
I also tried some of these ideas: http://www.kylestechnobabble.com/2008/05/install-quickbooks-pro-2006-on-vista.html; even though my problem is with 2005/win7.
Do you have any other suggestions?
Thank you in advance.
Hi RV,
The earliest version of QB designed to run right on Win 7 is QB 2010. So if you’re committed to QB Pro 2005, you’ll probably want to find a computer with XP on it and run it there. Sorry no magic bullet. Thanks for the question.
Hello,
Thank you for your quick reply. I guess I might have to step into the future a bit.
Have a great week.
Have QuickBooks 2016 Pro on Windows 10 and when trying to activate and register the new version, it gets to the screen to create an account and it crashes and closes. Need help
Same problem. windows 10, fresh install of QB Pro 2016. Gets to activation and crashes. have tried the “quickbooks repair tool” found online, and have tried uninstall/reinstall. Appreciate any help. Incompatible with Windows 10?
You might check out this article for info on what QuickBooks needs (and might not be getting) from Windows 10: http://www.intuitiveaccountant.com/general-ledger/windows-10-and-quickbooks-2015-and-2016/#.VpUJ4vkrLcs
Thanks the question.
I cant get quickbooks 2012 to reinstall
We have two different users with two different versions of Quickbooks (not in same office). They both experience an issue of some windows not coming to the forefront immediately. For example, when they open Quickbooks and the login screen should pop-up, it is not visible. It is behind the main QB window. By clicking on the title bar of the main window the login window then comes to the forefront. This also happens within QB on other things. The user can click on certain items and if a window is supposed to appear (using a selection type menu). QB 2014 Pro user just started having this issue yesterday (no WIndows update in the last two weeks that were installed). Only thing installed was GoToMeeting. QB 2015 user doesn’t see the issue all the time but it has been happening for a while.
Hi Titan CM,
I’ve experienced some annoying window focus issues in QuickBooks, but not as serious as you are describing. One thing you could have them try is to close all their windows in QuickBooks before they exit (Windows / Close All). So then they would be starting with a clean slate when they open it up the next time. I haven’t read of any conflicts with GoToMeeting, but of course GTM takes control of screens when it’s active, and Citrix might be running in the background all the time. I wonder if removing GTM from their startup boot list in Windows would help?
Thanks for your question.
i’m having an issue with Quick Books Pro 2013 on Windows 10. It was working just fine until a few days ago. When you open Quick Books it gets to the “loading company file” and then the load windows goes away and I’m left with a grey’d out screen for Quick Books. It just freezes and you can’t do anything with it. I have tried to do a repair through the control panel, I have even did a full uninstall and reinstall. After the reinstall it wants me to update the software, however after the update is downloaded and installed it starts to freeze again when opening. I have tried finding the reboot.bat file, however it doesn’t seem to be in the target folder for the program. Is there a place to get the reboot.bat file? Do you have any suggestions on what else I should try?
Hi Will,
Sorry to hear of your trouble. Please see http://blog.quickbooksusers.com/quickbooks/windows-10-older-quickbooks-fail/
Thanks for your question.
after win 10 update qb pro 2011 stopped working (had to close error)after doing clean install even deleted reg entries then reinstalled same deal disabled internet connection and presto works disabled auto updates in qb then re-enabled internet works fine as long as u do not try to access internet with it (must be win10 security issue shutting it down)hope this helps probly could have just disabled internet from get go
Hi MM,
Yep, this is discussed at http://blog.quickbooksusers.com/quickbooks/windows-10-older-quickbooks-fail/
Thanks for your suggestion.
This tip saved my life honestly. I spent hours trying to reinstall quickbooks and kept getting an error that said “1316 this account already exists”. Thanks!
Hi Nisha,
Great, glad it helped!
I have QB Enterprise 6.0 and had successfully installed it on Windows 7. Had to reinstall on Windows 10 when my Windows 7 machine crashed. Worked well until 30 days later, when I had to reinstall. Validation code doesn’t work. Now Intuit says it’s because QBE 6.0 is incompatible with Windows 10, but it worked just fine until I had to re-register. Tried reboot and enabling .net 3.5, without avail. Any suggestions?
Hi Renee,
Please see https://blog.quickbooksusers.com/quickbooks/windows-10-older-quickbooks-fail/
Thanks for your comment.
OMGoodness!! What a wonderful tip…you just really saved my sanity! Finally a hack that worked and was simple enough that even I could do it! THANK YOU!!!
Hi SBaker,
Glad it worked for you! Thanks for your comment.
Hi there, I have Quickbooks Pro 2012 on my desktop. Bought a laptop and want to transfer it to this but cannot locate my old download link (I have my product key and license number). It is available on the US site but my keys won’t work with theirs. The Canadian contact said they no longer support 2012 and I have to upgrade. I don’t care about the support and barely use QBooks. I just want my same old 2012 version. Is there a workaround as I resent paying them again for what i already paid for.
Hi Catherine,
The only idea I have there is to see if your accountant or local QB consultant has a copy of the version 2012 Canadian install files. You could then install it, use your own install codes, and hopefully be alright. Sounds like it’s not available through any Intuit resources directly, unfortunately. Thanks for your question.
QuickBooks Pro 2016 and 2013 getting error “Missing PDF Component”
I think I inadvertently deleted the PDF file/program several days ago
Ran QuickBooks print and PDF repair tool several times but it “cannot find QBPrint.QBP” and “cannot find reboot.bat”.
I found reboot.bat and ran it, that did not correct the problem.
I downloaded my version of QuickBooks for a reinstall but it went into a repair install of some sort.
Nothing has worked, Any suggestions
Hi Bill,
You could try uninstalling QuickBooks and reinstalling it, since repair mode didn’t work….
Make sure you have your companies backed up, and you have your install codes and registration info. in hand before you uninstall anything, because if you uninstall version 2013 and then need help, Intuit won’t assist you (because 2013 is no longer supported).
Thanks for your question.
Hello. I have QB Premiere 2016 with 540MB of data. I am unable to verify nor rebuild the data as it locks up at 1%. I am able to backup the file without verifying. I am being forced to upgrade to Premiere 2019 to maintain payroll function, but QB cannot convert my data due to the verifying problem. I am also unable to condense the data for the same reason. I know that the computer has had several hard shut downs over the past 6 months due to a problem with Windows. Do have a suggestion of where to start? Thank you.
Hi Mike,
Sounds like you have some data corruption that is not user-fixable. You can check with QuickBooks Data Services for help with repairing your file. Please see https://quickbooks.intuit.com/community/Getting-Started/QuickBooks-Data-Services-Frequently-Asked-Questions/m-p/185915 for data repair options. Sorry no DIY solution…
Thanks for your question.
Do you think this will fix exporting to Excel? I just installed Office 365 and now I cannot export my reports to excel from QB Pro 2019.
Hi Nancy,
No, I don’t think so….this tool is mostly for fixing freeze ups and system error messages.
But you might check these support pages and see if they have anything helpful…
https://quickbooks.intuit.com/community/Other-questions/Quickbooks-Desktop-compatibility-with-office-365/td-p/250982
https://quickbooks.intuit.com/community/Reports-and-accounting/Unable-to-export-to-Excel/td-p/268341
Thanks for your question.
I hope you can help me. I just purchased the new QuickBooks Pro and attempting to install it on a Windows 7 computer but when I click setup nothing happens! I have never had this happen before, so frustrating. Any path you could lead me would be appreciated!
Hi Kris,
That does sound frustrating. You should be able to get some warranty support with your new software, so I’d recommend that you contact QuickBooks support. Thanks for your question.