Privacy Policy
Effective date: August 23, 2019
AccountingUsers, Inc. ("us", "we", or "our") operates the https://quickbooksusers.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://quickbooksusers.com
Definitions
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Service
Service is the https://quickbooksusers.com website operated by AccountingUsers, Inc.
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Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
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Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Cookies
Cookies are small files stored on your device (computer or mobile device).
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Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
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Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
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Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
AccountingUsers, Inc. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), AccountingUsers, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
AccountingUsers, Inc. may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
AccountingUsers, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
AccountingUsers, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
AccountingUsers, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, AccountingUsers, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
AccountingUsers, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of AccountingUsers, Inc.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AccountingUsers, Inc. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
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The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
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The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
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The right to object. You have the right to object to our processing of your Personal Data.
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The right of restriction. You have the right to request that we restrict the processing of your personal information.
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The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
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The right to withdraw consent. You also have the right to withdraw your consent at any time where AccountingUsers, Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
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Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Advertising
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
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Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@quickbooksusers.com
I have found that most small business owners will use a version until it is no longer supported by Quickbooks payroll. Therefore there are more users using the 2010 version. Next year all these users will be upgrading to the newest version in order to keep running payroll. So every 3 years, Quickbooks will be selling a lot more upgrades .
Well but each year a three year old version drops off, so the update rate should remain constant.
Right. So it seems that every May there is an uptick in upgrades, as official support is dropped for that 3+ year old version. People running payroll in QB (especially) will no longer be able to get by with their old version then.
BUT, our observation is that Enterprise users as a group don’t seem as likely to do that — they are much more likely to stay current year to year.
Thanks for the comments.
I am a PRO user still on 2010. I will upgrade to 2013. I agree with cost-conscious comments above. But also, the upgrades in 2011 and 2012 focused on online/web-based enhancements, which small businesses don’t all use. If there were more pertainent annual enhancements, I would consider upgrading more often.
Jackie, I agree that a lot of the new feature sets from year to year are web-based enhancements. I think that’s the way it’s going.
Thanks for your comment.
I was having a problem with this version. We bought the original and because of it we have the license but we cannot registered because we have to make a fone contact but we are in Brazil and is not possible to do it. When we have a similar a problem in an older version the Intuit support send us a way to do the registration using CTRL +Shift in a situation described for us in a email but it did not work and we only have 8 days more, and if we won´t register we will lost the product, I think.
Can someone help me please.
I cannot make international calls.
I have tried upgrading several times all to no avail. The new versions will not accept and convert the data from my old version of Quick Books. I was just lucky that the version I have will run on my W7 machine without installing. It’s too bad Intuit won’t support their product without getting paid. I expect a product to install and load the data from a previous version without having to pay (what was it?) $30 a half hour to make it work. So, I’ll just stay with what I have until I can’t make it work anymore, and then I’ll see what is available. I can’t say I will or won’t stay with QB.
Liliane, I think that in that circumstance you’ll have to figure out a way to make the international call in order to get your product activated…probably no other option.
Jim, how old is your existing version of QuickBooks? It should automatically upgrade when you open it with the new version, unless there is data corruption in the existing file.
Thanks for your comments and questions.
I am a PRO user that has upgraded to each new version since 2008. I run a small business (restaurant) and I agree with Jackie’s comments that the improvements, from a small business perspective, are incremental at best; and so I understand why many small businesses would opt to upgrade only when they’re required to for support purposes. I subscribe and upgrade annually for two reasons:
1. I run the integrated POS product and my need (“want”) to upgrade POS *requires* me to upgrade Quickbooks as well.
2. As a software engineer of some 2o yrs before buying into the restaurant game (my wife is a chef) staying current is kinda built into my DNA 🙂
I must say though that while I will stick with QB, the lack of signficant functional improvements from version to version has been disappointing. There also doesn’t seem to be a lot happening from a non-functional perspective – for example, improving performance by leveraging the power of increasingly common multiple core hardware and 64 bit operating environments. I actually put in a call to support some 6 months ago on that point and was told these things were not even on the roadmap..
But all that said, the product meets my needs and I’ll continue to live in hope..!
Hi Brent,
Interesting about upgrades designed for hardware evolution. Later versions of QB are certified to run under 64-bit Windows and earlier ones are not. That’s not necessarily the same thing as being designed to take performance advantage of that, and of multi-core processors. Good food for thought, thanks.
I am still on 2008 and find it very frustrating that there is no upgrade price and that each year I have to buy a new package probably the only software package that I know that doesn’t offer an upgrade price (what about loyalty)
Simon, here in the US (I don’t know where you are) there is upgrade pricing, but it’s not much different from retail pricing, and in fact sometimes you see offers on Amazon or big box office stores where the retail price is less than the upgrade price. Go figure.
Thanks for the comment.
Jim, you should be able to update to the new version. I have done several clients: from 2002 to 2009; 2008-2012; 2009-2012 with no problems. If you have a very old version, try contacting a QB ProAdvisor, if they have older versions of QB they can usually update you to a more current version. They might have to work thru a couple of versions to do it, if it is a really old version.
Rebecca,
I see from this older blog that you updated clients to newer versions from much older versions, yet Jim says that upgrading requires a international call to Intuit. We are based in Spain, and do not use the payroll function – mostly for inventory and A/P, inventory,, etc. We currently run PRO 2006. Is it possible to purchase the upgrade for 2015? or will we need to purchase (multiple) full versions? Any help from anyone would be appreciated.
Greg,
There would be no special upgrade for that, you’d need new purchased licenses. Thanks for the question.