Privacy Policy
Effective date: August 23, 2019
AccountingUsers, Inc. ("us", "we", or "our") operates the https://quickbooksusers.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://quickbooksusers.com
Definitions
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Service
Service is the https://quickbooksusers.com website operated by AccountingUsers, Inc.
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Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
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Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Cookies
Cookies are small files stored on your device (computer or mobile device).
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Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
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Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
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Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
AccountingUsers, Inc. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), AccountingUsers, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
AccountingUsers, Inc. may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
AccountingUsers, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
AccountingUsers, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
AccountingUsers, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, AccountingUsers, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
AccountingUsers, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of AccountingUsers, Inc.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AccountingUsers, Inc. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
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The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
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The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
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The right to object. You have the right to object to our processing of your Personal Data.
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The right of restriction. You have the right to request that we restrict the processing of your personal information.
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The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
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The right to withdraw consent. You also have the right to withdraw your consent at any time where AccountingUsers, Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
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Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Advertising
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
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Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@quickbooksusers.com
That is what I thought you were going to tell me…. š Next question then is – everywhere I look for QB Pro 2015 w/ 3 user lisc. is not available. Tried QB, Amazon etc and have hit road blocks everywhere….. any thoughts on this ?? Thank you so much for the quick reply. š
Hmm, I don’t know about that. We don’t sell QuickBooks ourselves. I’d stay away from buying a used copy… Might have to go with 2016, or just get 3 individual licenses for 2015. Sorry no magic bullet there.
How do I upgrade from my 1998 QB 5 ? Do I upgrade to QB 2002 the upgrade again to like QB 2015??
Peter,
Yes, if you have a copy of 2002, I’d try a two-step upgrade to get it up to QB 2015. Those are big jumps, but it might work. Thanks for your question.
how can i convert a quickbook 2007 file to quickbook 2106?
2016*
Hi Dalia,
Just try opening a copy of your QB 2007 QBW file with QB 2016. Thanks for your question.
My client uses 2012 Pro, The last version I have is 2010. I cannot find a copy of 2012 or 2013 anywhere as I recently read they are discontinued. How can I work on a client’s books if I cannot access with 2017 and can’t find 2012/2013?
Hi April,
Well, you probably don’t want to hear this, but you’d probably both want to upgrade to the same currently supported version, either 2016 or 2017. Sorry no magic bullet. Thanks for your question.
” If you think about it, thereās no way it could be. The version of QuickBooks you have installed on your system today doesnāt know what future releases of QuickBooks will be like, including their revised data structures.”
Sorry, but this is not true. They could make an effort to not change the file structures and to add any new features as tagged file structures that older versions can see and alert on, like TIFF image files. Old versions of Photoshop can read in files from the current Photoshop going back over 20 years. There is only one reason why old versions of QuickBooks cannot read in newer files year after year – because they do it on purpose to force people to buy a new copy every year. Solidworks does the same thing. It is a marketing / sales strategy.
hello Shannon,
My client use Quickbooks 2014 to do their accounting stuff.
when there was a new hire on the team. we accidentally installed 2016 version. And now all the other old users (3) with old 2014 version are not able to open the files.
Can you please let me know what is the best way to solve the problem. Is there a way by which we can convert the 2016 file to 2014 version..
Thank You in advance.
Regards,
Rachana.
Hi Rachana,
Sounds like the files got opened under 2016. So the only way to go back to 2014 would be to restore the last good backups that were made under 2014. Or, you could create (or have someone else create) a new file in 2014, and export/import data from the 2016 file into the new 2014 file. Not very easy, that approach. Sorry no magic bullet.
Thanks for your question.
How do I open a clients quick book desktop file in my online version?
Hi Crystal,
I assume that they want to keep using QuickBooks Desktop? I think you’d want to open their file on your own installation of QuickBooks Desktop. Then, if for some reason you wanted to put it into your QB Online account, you could migrate it there from the command within your Desktop edition.
If what you’re trying to do, however, is to regularly go back and forth between their Desktop data and your Online account, I don’t think that will work. Thanks for your question.
how do i restore a 2003quickbook back-up file on a 2017 quickbook soft ware, and if it not possible how do i get my files back
idris,
You can try just restoring your 2003 file under 2017 and see what happens. It might work. Otherwise you’re probably out of luck, assuming you don’t have a computer with 2003 installed on it anymore. Thanks for your question.
I ma very sad to here that I cannot open a 2016 QB with MY 2015 QB. The software should be compatible with any version. This is a very bad way to force users to upgrade every year. It is like if you don’t you are not able to communicate with new versions. I have been using QB for many years and this is something that I have had to deal with in recent years. I have to by a new version every year. Sad to say I am currently looking for a different type of software to use and recommend to my clients.
Goodbye QB.
my client sent me her books in a very outdated version of QB and I am using 2018. If i format the file for this version, how do i give it back to her so she can use it?
Hi Reena,
You can’t…sorry. Once a company file is upgraded to a newer version of QB, there is no going back. She’d have to get current with you. Thanks for your question.
I got a new computer and and trying to transfer my QB company file. On my old computer it has QB 2009, so I installed the disc and license of 2009 on my new computer… however, it says my company file was created on a newer version and cannot open. How is this possible when both QB are 2009?
Dillon,
Maybe the one computer had later updates of 2009 than the other? I don’t know if you can still update 2009 to later updates or not. You could try. Thanks for your question.
We currently have QB 2009. We are updating QB to 2018 to match our accountants but have to upgrade the operating system from a Windows XP2002 to a Windows7 or 10 to accommodate QB 2018 first. If the accountants restore one of their older versions (2013) and we sent files from the 2009 version one more year, we the accountants be able to open the 2009 files?
Hi Vicki,
So you are asking if they could upgrade your 2009 file to 2013, and then from there up to 2018, then yes, that seems like a reasonable plan. If you are asking something else, please clarify for me. Thanks for your question.
How to open a file of quickbooks 2012 in my Quickbooks 2009 ?
Hi Samuel,
Can’t be done, sorry. You can only open Quickbooks files with a version at least as current as the file. Thanks for your question.
Guys,
I am trying to restore a 2003 Quick books pro file in the QB 2015 version but it says the file is too old to upgrade. Anything else I can try? #DESPERATE
Hi Chama,
Sorry, you could try exporting some lists out of 2003 and importing them into a new company you create in 2015, but that’s probably as far as you’ll be able to take the data transfer. Sorry no magic bullet.
I have backed up my quickbook 2013 for mac files. I have the new 2016 for mac and want to open the back up, but the 2013 files are grayed out, making opening them not an option. Please advise
We use QB 2018 and our client uses QB 2015, we have them a softcopy of the work but they cannot see it.
it there a way they can see the work done in QB 2018 in an older software ?
Hi Mehrin,
No, you can’t open newer data in older versions. If you want to simply show them certain reports, then of course you could print them to PDF and send them to them. Otherwise, they’ll have to upgrade to your version. Thanks for your question.
Yes, you are right, Quickbooks only have forward version compatibility. It doesn’t have backward. If any of our clients have the newest version and we have the old one. We can’t open that file. So we have to upgrade our Quickbooks Version
I am trying to restore an accountant’s copy (QBX file) from a client who is using an earlier version of QB with 2017 QB Enterprise Solutions version, but am getting the following message: The accountant’s copy file was created in QB 2015 or earlier. QB 2017 cannot open this file as an Accountant’s Copy.
I thought that you can always open an older version file with a newer version of QB?
Thanks
Hi Oli,
You can restore an accountant’s copy if the version difference is only one year previous, but not more than that. Thanks for your question.
I found something online that says the newer version of quickbooks can save the file as an older version therefore allowing you to open it in an older version
The step instructions say this :
Open the newer version of QuickBooks. Select “File,” “Open” and choose the document you want to convert to the older version.
Select “File” once again, then choose “Save As.” A save window appears in the middle of the screen.
Title the document, then choose a location to save the file to.
Click the format pull-down menu. A list of different save options appears, including different versions of previous QuickBooks. Select the version that corresponds to the older version you need to convert the document to. (I need it saved as Quickbooks Pro 2014)
Select “OK” to save the QuickBooks document in the previous version. This allows you to gain access to the document in the older QuickBooks software title.
Is this true ? can this be done ?
Hi Jen,
“Save As” does not appear in the File menu of the current US versions of QuickBooks. It can’t be done in US editions. What country edition are you using? If that option exists for you, try it out and let us know how it goes!
HI Shannon,
Am I able to CONVERT my QB Desktop Pro 2018 portable file to a 2017 portable file so that my client can open it on her end?
Denise
Hi Denise,
No, you can’t create data for earlier versions, sorry. Thanks for your question.
My account does not have the newer version that I have. I will start a new company file in the old version this year and never buy an upgrade again. Disappointed that this is my only option, as changing account is not one I wish to entertain. –Disappointed QuickBooks customer.
Hi Kathleen,
Thanks for your comment, but I want to make sure I’m tracking with you. Do you mean your accountant uses an older version than you do, so he/she can’t work on your file? And your accountant doesn’t want to keep current with QuickBooks versions? In my opinion, that is an anomaly. Accountants that work with clients’ QuickBooks files generally keep current versions. If someone is starting a new business, and buys the most current version of QuickBooks and comes to your accountant, they wouldn’t be able to support it?
I have Qb UK premiere 2013 but I can’t transfer it to UK premiere 2018
Hi Bruno,
It should transfer (upgrade, actually). What kind of error are you getting when you attempt it?
My customer has QB 2009 Premier 2009, could I install QB Pro 2011 and open his company?
Hi Ramon,
Yes, since Pro and Premier have interchangeable formats, you’ll should be able to open it. Since you are using a later version, however, your software will upgrade the file to version 2011, and you won’t be able to send it back to him in 2009. In other words, he won’t be able to open the file if you send it back to him. Thanks for your question.