People often run into difficulties when they need to reinstall their QuickBooks software. Here are some of the most common scenarios:

You can’t find your installation CD. This is actually about the easiest problem to solve. Even if you can’t find your install CD, you can still download the software. As of today, you can download versions as far back as the 2011 version. Downloads are available for US, Canadian, and UK editions. Click here for the download page.

You can’t find your installation codes. This is a tougher one. If you are trying to reinstall a currently supported version, you can check with Intuit support and see if they will help you. Otherwise, you’re probably out of luck.

     RELATED: Why You Should Backup All Your Install Codes Today

You don’t remember your previous registration details. After you install QuickBooks, you have to register it for it to stay activated. Your install codes are associated with your registration details, and they have to match. The registration process has changed some over the years, but you might be required to know your Intuit account number, the originally registered phone number, email, or zip code that was used when you first registered QuickBooks. If you don’t know these things, you’ll have to check with Intuit support.

You want to reinstall your old version of QuickBooks on a new computer that is not compatible. Let’s get specific: If you are trying to install QuickBooks on a Windows 10 computer, you’ll need QuickBooks 2015 or later for it to work right.

     RELATED: Windows 10 + Older QuickBooks = Fail

There are workarounds for running older versions of QuickBooks under Windows 10 — see the comments section in the blog link above.

Have you run into other problems with reinstalling QuickBooks? Tell us your story.

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2 thoughts on “Common Problems in Reinstalling QuickBooks

  1. I use a Windows 10 computer and I have a client that still uses 2014. Currently I have 2014, 2015, 2016, 2017 Enterprise, and 2018 all installed on my computer. I have been blessed to have version 2014 still working perfectly for me. I have had no issues using 2014 on this computer so maybe there have been some software upgrades by either Intuit or Windows?

    As a tip for reinstalling QB, whenever I originally install a new QB version, I create a Word document with the license # and Product #, along with any installation information such as address, phone, email, etc. This isn’t so much an issue for my own QB products (because I know who I am), but if I have a need to install/setup a client’s QB file on their computer, it sure comes in handy if things go ka-bluey down the road. I have been rescued by these files many many times. So just make a note of any installation information right from the start and you won’t need to call QuickBooks and spend all of that time in frustration trying to convince them you are who you are and that they should unlock this file for you. It takes merely minutes to open the Word document and get it yourself!

    Reply
  2. Hi Allison,

    That is a great idea about documenting your client’s info like that. When things go south, you’re the hero! Thanks for the tip. And regarding your success with QB 2014 under Win 10, I don’t know, but I’m glad it’s working for you!

    Reply

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