I got a nice note last week from Jon Kraut of LogoFit (name used by permission).
He said this about our QuickBooks data repair services:
“Shannon and his team did a great job for us, fixed a difficult database error when Intuit tech support wouldn’t. The communication during the process was very good as well. We recommend them for database repairs.”
I was glad that Jon was pleased with how things turned out. But I was especially happy that he thought we did a good job of communicating during the process.
Customer communication is something we really want to shine at, and it’s nice when the client affirms some success for us in that area. Whether it is communicating by phone or email, we try to be prompt, polite, and reliable. And that applies to initial inquiries, job status reports for working cases, and post-repair follow up.
It just makes things work out better for everyone when the communication lines are open and working. Thanks for the feedback, Jon.