Sometimes we just forget things. Or we write it down and then misplace the piece of paper! That happens with passwords sometimes.

Or one trusted person knew the password, and then leaves or is fired…and can’t or won’t share the password with you afterwards.

If that happens to you with your QuickBooks company password, don’t fret. The problem is solvable. There are two ways to tackle it:

1. If you are using QuickBooks 2011 or later, you can reset it within QuickBooks itself. At the log in screen, click the link next to the password prompt that says “I forgot my password”.

If you had set up a challenge question, it will ask you that, and if you remember the answer, you’re back in business. If not, click “I forgot my answer”.

You’ll then see this screen.

quickbooks password recovery screen

QuickBooks makes you confirm that the file’s password is going to be released to the authorized party on record. An email will be sent to that address with a temporary code. (See below if that email address is now unavailable to you.)

You enter that code at the prompt, and then you’ll be able to enter a new password for the file.

Having done that, it takes you back to the original log in screen. You can enter the new password and you’re in like Flynn.

2. Download the QuickBooks Automated Password Reset Tool. This is a free, downloadable tool to reset your password. You have to provide the same kind of information as per the method above, to confirm that you are authorized to reset the password:

* QuickBooks license number
* First and last name
* Email address of record
* Business phone number of record
* Zip code

You’ll then be able to download and run the utility to reset the password.

Fortunately, Intuit provides this even for unsupported (old) versions of QuickBooks. It’s only available for Windows versions, however. It doesn’t work on Mac versions or, of course, online editions of QuickBooks.

What if your QuickBooks installation is associated with an email address you no longer have access to, like an ex-employee’s personal email? You can jump through some hoops to update your e-mail address here. And then use one of the methods above to reset the password.

Have you used one of these methods before? How did it work out for you?

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9 thoughts on “Help! I Lost My QuickBooks Password!

  1. How can I run QB without a password? I’m a single user of QB Accountant 2014. I use it at my office, and at home. No one else has access to my office or home computer. It takes QB a whole minute to boot up, so I do other things while waiting, only to come back 15 minutes later to have to enter the password, and then wait another 30 seconds. I have a fast computer with plenty of memory, and am getting frustrated.

    Any ideas? Thanks.

    Reply
    • Hi Ken,

      I wouldn’t recommend that anyone leave their file unprotected with a password. And I don’t think that the password is what is causing the sluggishness in your system.

      Nonetheless, if you want to remove your password, you can go to the Set up Passwords / Change Your Password and leave the new password blank.

      It will not allow you to do this if you have information in your file that requires complex password protection (like customer credit cards). If QB forces you to have a complex password, there is no getting around that.

      Thanks for your question.

      Reply
      • I’ve tried following these instructions, but Quickbooks 2015 will not allow a blank password in order to remove an existing password.

        Reply
        • Ben,

          The newest releases of QuickBooks are requiring complex passwords in more situations. It’s a little complicated, but it sounds like your file will be required to have a password. Sorry. Thanks for the question.

          Reply
        • I’ve tried everything, i can reset my password, the password reset tool from quickbooks doesn’t work. I’ve been using this program for 13 years and now i have no way to get in it. I need to do june invoices but i can’t. I don’t want to lose 13 ears of information

          Reply
          • Hi Cynthia,

            That likely means that your data file is corrupted. I’d suggest that you restore your last good backup made before the password problem occurred (hopefully not long ago!). Thanks for your question.

            Reply
    • Hi Chris,

      Downloaded…what do you mean? Do you mean you want to open it? If you want to open a QuickBooks file that has a password, you can’t open it without the password or resetting the password. If you are asking something else, please help me understand…

      Thanks for your question.

      Reply

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