Is your user account corrupted in QuickBooks? Are you experiencing any of the following problems?
- You cannot log in with your username / password, but the Admin can log in as Admin
- The Admin cannot change your password
- The Admin cannot change your user permissions or role
- You are getting data corruption errors when trying to enter, edit or view certain encrypted information:
- Customer credit cards
- Vendor tax IDs
- Social security numbers
- Bank account numbers
- You get errors in QuickBooks when logged in as you, but the Admin does not get that error when logged in as Admin
This problem has been happening much more in the last couple of years, especially in versions 2015, 2016, and 2017.
If you are having any of the above kinds of trouble, there is a pretty easy fix, fortunately. Here’s what you do:
- Log in as Admin
- Create a new user that has a similar but different username (e.g. Maria becomes Maria1)
- Assign the same permissions (or role, in Enterprise) to the new username
- Discontinue using the old username. Start using the new username
That’s it. You can delete the old, corrupt username if you want to, but in pre-2017 versions of QuickBooks, that will make the Audit Trail report lose track of that user’s entries in the report. So I recommend that you just discontinue using the old name. If there is concern that the old username might accidentally get used, your Admin can change the old username’s password (and not release that info. to the user).
Have you run into this problem? Did you use the above workaround, or something else?