8 thoughts on “How to Fix a Corrupted User in QuickBooks

  1. You are a life saver. This happened today in our office and I panicked. After finding and applying your solution we are back in business with our beloved quickbooks accounting. Thanks for your expert advice. Please keep posting solutions.

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  2. thanks for the post. The problem I face is in QB 2014 my admin user is the one that is corrupted and it is the only user that exists. I do not how how to change the admin role after creating a new user. Any thoughts? thanks.

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    • That’s a situation in which probably the best thing is to restore your last good backup that was made prior to the admin getting corrupted. Hopefully that’s not too far back. Sorry no magic bullet.

      Thanks for your question.

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  3. This worked for me as well, but the problem keeps coming back. In other words, I create the duplicate user and the user is able to login again with the new account. But the next day, the user has the same issue. I do it again and it works, but breaks the next day. Any ideas? Thanks.

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    • Michael,

      That’s not good. Well, there is something there that is causing it, most likely something in the computing environment: Network, intermittent hardware problem, security/firewall problem, malware, Windows… Maybe you should bring your IT pro in to audit your system? Sorry no magic bullet. Thanks for your question.

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  4. Is there a way to rebuild the admin account for qb15? My admin account is corrupted and crashes everytime i log into it. Is there a way to create a user but not using the admin account like in the back end?

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