Emma Woodhouse: “If he seems sad, I’ll know that John has advised him against it. I love John! Or he may seem sad because he fears telling me he will marry my friend. How can John let him do that? I hate John!”
I think of Jane Austen’s Emma sometimes when I read what people say about QuickBooks. “I love QuickBooks! … I hate QuickBooks!”
How can people respond with such extremes to a computer program? Emotional tweets in the last 48 hours:
• Things we’re #thankful for: All the great people I work with. And #Quickbooks.
• Quickbooks time! Yay!
• We really like Quickbooks for Mac. Took a bit to get used to but smooth now.
• I’m having fun extracting data from QuickBooks with QODBC!!
And on a darker note…
• Oh. QuickBooks won’t run in Firefox on Linux either. **** YOU!
• I was all set to leave the office early today… until QuickBooks decided to be a b****
• I want to burn my computer on a daily basis because of quickbooks.
• Ugh… I’m going to kill quickbooks. That was not quick at all. SO AAAANGRY!.
It seems to me that there are somewhat more negative emotional statements about QuickBooks on Twitter than positive ones. But I think that’s because for a lot of people, it’s more satisfying to rant than rave.
Do you believe that generally people like what they’re good at, and hate what they struggle with? I do.
I think that generally speaking, the people that express their love, affection, and devotion to QuickBooks are people who are well-trained in bookkeeping and are competent in DIY IT.
And conversely, a lot (but not all) of the people who express fear and loathing of QuickBooks are not bookkeepers. They are people who are very good at something, but not accounting. And they get stuck trying to do tasks in QuickBooks that they aren’t trained to do. And they get mad. Makes sense. Kinda like why I often get mad when I work on my own car.
If you regularly get frustrated with QuickBooks, may I offer a suggestion? Consider taking a new step up the learning curve. There are some great books about QuickBooks. And there are some great QuickBooks trainers and consultants out there. Cozy up to one or the other for a couple of weeks. It might make for a happier New Year for you.
What do you think? Have I oversimplified here?