Privacy Policy
Effective date: August 23, 2019
AccountingUsers, Inc. ("us", "we", or "our") operates the https://quickbooksusers.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://quickbooksusers.com
Definitions
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Service
Service is the https://quickbooksusers.com website operated by AccountingUsers, Inc.
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Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
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Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Cookies
Cookies are small files stored on your device (computer or mobile device).
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Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
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Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
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Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
AccountingUsers, Inc. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), AccountingUsers, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
AccountingUsers, Inc. may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
AccountingUsers, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
AccountingUsers, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
AccountingUsers, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, AccountingUsers, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
AccountingUsers, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of AccountingUsers, Inc.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AccountingUsers, Inc. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
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The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
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The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
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The right to object. You have the right to object to our processing of your Personal Data.
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The right of restriction. You have the right to request that we restrict the processing of your personal information.
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The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
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The right to withdraw consent. You also have the right to withdraw your consent at any time where AccountingUsers, Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
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Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Advertising
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
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Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@quickbooksusers.com
If I had to deal with it on any sort of regular basis, then yes, I would definitely want to get some skills under my belt. But given that I infrequently “support” this for a company when I already have a day job, I can’t justify spending the time to learn what seems (to me) to be a program designed by accountants, for accountants.
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Quickbooks is a nightmare for me. Years ago I was a fairly happy Quicken Home and Business user but had to upgrade when I started a corporation with product inventory over five years ago.
The Quickbooks product has bugs and usability issues. The level 1 support is all in India, and it appears their job is primarily to convince you that your problem does not exist and to get you off the phone as quickly as possible.
Quickbooks is designed for accountants, not for end users. It’s user interface does not take into consideration even the simplest end user tasks. I can give many examples, here are a few.
1)The most important section for this business user is the Customer Center where sales orders and invoices are tracked. As most wholesalers know, the key number for tracking is the PO number that originates with the customer. So… try to list transactions by PO# in the customer center. It can’t be done. Can’t search on PO # either — at least not through version 2009. You have to dig through each transaction to find a specific PO number. Rediculous!
2) Create a Sales Order. If you have established payment terms for the customer (such as Net 30), QB assigns a due date that is 30 days out. So if I create a Sales Order on Nov 3, the due date is automatically filled in as Dec. 3 if the established terms are Net 30. That makes sense if I am creating an invoice. But not a sales order. We have had many customers receive merchandise late because each sales order has to be manually changed to reflect a realistic due date before being exported to our warehouse system. Sometimes we forget and these get exported unchanged to the warehouse system. I have been reporting this for 5 YEARS!!! Nobody ever responds or fixes it. (Note: this is not an issue for EDI PO’s that are imported to QB with a due date.)
3) Every item that leaves our warehouse goes through Quickbooks. But the inventory in QB never matches what is reported by our warehouse which shows the correct amount. And I mean by A LOT. We only have five products, no builds, but I cannot trust QB for inventory levels at all. I have no idea why.
4) The last version I upgraded to, 2009 hit me with advertising for every task I performed. It was unbelieveable!! Turning these ads and nag screens off was not intuitive. I had to research it and then resort to several tips and tricks to put an end to nag screens and ads — for a product that cost me over $300!!! Not one of the services being advertised was even relevant to me. It was just plain intrusive and RUDE.
5) The version of QB that I use (Premeire for manufacturing and wholesale)has no online version which would at least do away with having to install, upgrade and back up on my own computer. Of course, after the two day outtage that Quickbooks Online suffered recently, I can’t see how anywould could trust using the Online service.
6) I have upgraded from 2005, 2006, 2008 and finally to 2009 always hoping to see some improvement in the programs usability. But the product remains largely the same except for all the PAID add-on services that they advertise. In effect, I have gotten NOTHING for all the upgrades.
Finally, I have to say that Quickbooks is basically a bare bones back end accounting system for accountants. It is no way to run a business. What is needed is a cost effective ERP type system that sits on top of Quickbooks, maybe with a database in between operating in parallel. I have been looking for such a product, but nothing has really jumped out at me. It appears that small businesses are stuck with this crappy solution and support.
Charles, thanks for your comments.
I think your impression of QB as being for accountants is interesting and a bit ironic: In earlier years, I remember some complaints from CPAs I know who thought QuickBooks was NOT designed for them…the double entry accounting was buried too far down in the user-friendliness of the application. Maybe you would feel that the pendulum has swung back?
I can’t say if you would find the 2010 or 2011 versions to be worthwhile for your business or not, but they do have a lot of new features:
Here’s a listing of new 2011 features.
One of them that you might like is the search feature. It basically puts a general purpose search prompt into QB so you can find PO numbers or just about anything else quite quickly.
Thanks for sharing your experience.
I’m looking for another accounting program as QB seems to quit working when I don’t upgrade. I have several companie files I need to open in order to do taxes this year and they will not open. They must write code into the program so that if you don’t upgrade you can’t open your company file. I have a friend who has a very old version of QB. She has NO problems with her software. In order for me to open my files I must upgrade. I think I will go to the US Attorney General with this one.
I use Peachtree and they have Sales Orders (used to keep track of customer orders) even in the “basic” “Pro” version and it works like it should. The next higher version “complete” also has the “purchase order” feature (used to buy inventory or stuff for company). Peachtree’s inventory is much better than quickbooks…even in the basic version. I don’t know if quickbooks ever changed their design but they used to use ONE database for everything…instead of the proper way which is to have a different data base for each field. Using one database slows things way down as you add more data. It was a bad design. I hope they don’t still do that. I no longer use accounting programs unless the computer is “off line”. I no longer upgrade every couple of years. I just keep using what works and it is very reliable that way. Test your new accounting program before you jump in with both feet.
Hi Jscottu,
We work with Peachtree databases too. (Peachtree was renamed Sage 50 starting with their 2013 version, btw.) And you’re right, that Peachtree breaks out its data into a bunch of different files, whereas QuickBooks keeps it all in one file. I don’t think that has anything to do with the performance of the databases, though. We troubleshoot performance issues in the databases of both of those products.
It seems that Intuit keeps bolstering the capabilities of inventory; the just-released 2014 version, for example, has lots of new inventory features built in.
I’m glad you have a system that works well for your needs. Thanks for the comments.
One common nickname for quickbooks is “slow books”. It tends to slow down the longer you use it.
I have been using QuickBooks for years before I started running our family business so I am not new to Quickbook. I upgraded to QuicBooks 2013 from 2010 and that was such a mistake. They changed not upgraded so many of the basic functions that it is now so frustrating to use. For example, when I try to search for a customer in the client module I can’t no longer just type in the name and press enter, I now have to tab to the search button and enter. Why the extra step I ask? with two jobs I’m always in a hurry to get things done, this quickbooks is not my friend and forget about purchasing the support package. they are no help at all. I was given 3 months free with my upgrade and called to ask for assistance 3 time. It turns out that I knew more about QB than their certified customer service department.