hawaiian sunset
Some sunsets please. Others do not.

…You should see what Sage is getting ready to do.

Starting in 2014, Sage 50 (formerly known as Peachtree Accounting) will start a transition to only support the most current software release, instead of supporting the current AND the previous two releases. (Sage posted their new policy here.)

Sage and Intuit are two separate companies, but until now their support policies for their respective small business accounting solutions have been pretty much the same: they both support the current version plus the last two previous versions.

In the QuickBooks world, the discontinuance (“sunsetting”) of the oldest version of QuickBooks happens in May of every year. So in May, 2013, Intuit will discontinue supporting QuickBooks 2010 editions.

RELATED: QuickBooks 2010 About to Depart Into the Sunset

That annoys some QuickBooks users. But imagine if you are a Sage 50 user. In the future, you’ll have to upgrade every single year if you want to have the support associated with payroll updates, etc.

Sage calls it an “obsolescence policy”, as if software 13 months old is inherently obsolete, like a can of soup with an expired date.

Oh well. QuickBooks users don’t have to worry about it. Be thankful that on planet QuickBooks, it takes three years for the sun to set. And if you’re coming over to QuickBooks from Sage 50, welcome.

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9 thoughts on “If You Don’t Like the QuickBooks Sunset Policy…

  1. First of all, I don’t think a “sunsetting” policy of 3 years is anything to brag about. What if all manufacturers did this. I am a quickbooks user and have been since 2007 and I hate the policy. Let’s face it, quickbooks only does it because it is beneficial to them. And do you really need to bash the competition? Shows poor ethics!

  2. I agree and disagree with Donny. First, I hate the ‘sunsetting’ policy, too — and I don’t think QBUsers is applauding it or anything. QB is a valuable tool, but if Intuit did this, that would be sufficient impetus for me to find a different tool, and they wouldn’t even get upgrades every three years from me.

    I disagree, however, with Donny’s objection to QBUsers pointing this out. On the contrary, it’s very, very valuable. QBUsers isn’t ‘bashing’ Sage 50; they’re just pointing out two things: 1) Sage 50 is changing their policy; and 2) the two companies have generally had very similar support policies. To me, they’re clearly saying, “Hey, this is something for QB users to pay attention to.” Those who only upgrade every three years, just because Intuit forces it, should be thinking about contacting Intuit to ensure they don’t consider implementing this policy.

    Thanks for the information, QBUsers. I appreciate it.

  3. Hi Donny,

    Software “manufacturing” isn’t quite the same as other kinds of manufacturing, is it? Software, especially accounting software, has to be maintained and updated to be able to interact with the rest of the computing universe as that universe evolves.

    As to bashing anyone, I’m just reporting and commenting as an independent voice. I don’t work for Intuit or Sage. My company consults on both the QuickBooks and Sage side. I don’t have an ax to grind either way.

    Thanks for the comments.

  4. I think Mr. Tucker was merely pointing out that while “sunsetting” in general is not a popular thing, at least QuickBooks does it every 3 years, while Sage intends to do it every year. So, be grateful for whatcha got!

    QuickBooks is a wonderful software program.

  5. FYI, Sage is also now mandating with the 2014 version that payroll users have to bundle Sage’s highest-end support packages with payroll support. Another new (and unpopular) policy by Sage.

  6. Since you emailed me about the QB update, I might as well ask you…
    What are my other options? QB2010 has given me many hours of grief and frustration. I can’t see a good reason to pay $200 for three more years of the same. It seems unstable to me. The balances and entries in the customer accounts in the customer center don’t match the individual ledgers. I would love to find a reliable alternative.

  7. Hi Michelle,

    Well, it depends on what you mean by options. One option of course is to upgrade to a more current version of QuickBooks. 2011 was a great, stable version, in my opinion. 2012 had initial problems but turned out to be pretty good with the latest update to it. You can buy either 2011 or 2012 relatively cheaply since they aren’t the most current version.

    If by options you mean non-QuickBooks options, I wouldn’t recommend Sage. Some of the cloud accounting offerings are interesting, but they operate pretty differently than what you are used to, which means both changes (and in a lot of cases, loss) of functionality and also a learning curve for you.

    If your existing file has corruption in customer balances, we can repair that for you, fyi.

    Thanks for your question.


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