We’ve been hearing from a number of users in the last month about this problem.
One day, everything is fine. Then suddenly, the users notice that a lot of their bills, or bill payments, or invoices have missing vendor or customer information. The name, in particular. Or their customer or vendor lists go blank. This is called list damage in a QuickBooks file.
Rebuilding the file in QuickBooks doesn’t seem to help; rebuild fails.
The problem is usually repairable. But it is still a bit of a mystery as to why we’re seeing more instances of list damage than usual (We’ve seen and repaired this problem over the years, but it has not been commonplace.)
Anyone seen this problem recently? Did the problem seem to appear randomly, or in association with something else happening in QuickBooks?