Privacy Policy
Effective date: August 23, 2019
AccountingUsers, Inc. ("us", "we", or "our") operates the https://quickbooksusers.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://quickbooksusers.com
Definitions
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Service
Service is the https://quickbooksusers.com website operated by AccountingUsers, Inc.
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Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
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Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Cookies
Cookies are small files stored on your device (computer or mobile device).
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Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
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Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
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Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
AccountingUsers, Inc. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), AccountingUsers, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
AccountingUsers, Inc. may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
AccountingUsers, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
AccountingUsers, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
AccountingUsers, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, AccountingUsers, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
AccountingUsers, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of AccountingUsers, Inc.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AccountingUsers, Inc. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
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The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
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The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
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The right to object. You have the right to object to our processing of your Personal Data.
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The right of restriction. You have the right to request that we restrict the processing of your personal information.
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The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
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The right to withdraw consent. You also have the right to withdraw your consent at any time where AccountingUsers, Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
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Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Advertising
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
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Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@quickbooksusers.com
I have noticed that even if you do delete the TLG file QuickBooks will re-create it. Does it re-create the file with all of the old transactions or just the ones you have entered since the last time you deleted it?
Hi, Seth! Yes, QB will create a new TLG file if the existing one is deleted, but the new file will contain only transactions entered after it is recreated — the old stuff is gone for good. That’s why I recommend that it not be deleted, but if it must be deleted, save it off to a different location first.
Rather than deleting your .TLG file, you can reduce its size by backing up your company file. I believe that the transaction log file is added back to the company file. I just tried it on my company file. I recommend to my clients in the Seattle area that I set up, review, and train in QuickBooks to do this on a weekly basis. Also, backing up verifies the data.
Keith, my understanding is that if you make a verified backup in QuickBooks, QuickBooks deletes the TLG file. I suppose the thinking is that if the verify is OK then there would be no need for the TLG. But that doesn’t account for the possibility of future problems, where sometimes it would be desirable to have a TLG that goes way back.
If you make a backup without verifying, QB leaves the TLG file alone.
I don’t think that when one makes a verified backup, QuickBooks deletes the TLG file. When I did my backup, QuickBooks didn’t delete my TLG file. It just got smaller.
I always make a complete backup and advise my customers to do the same. That way if there is a problem in the company file, it will be detected during the backup process and the client can then fix it or rebuild their company file.
I am wondering if the purpose of the TLG file is to store transactions between complete or verified backups. Which can then be used to repair a company file.
Keith, you are right — it doesn’t delete the TLG file. But it deletes the previous information in the file and leaves it essentially empty. Pretty much the same end result. The only use I know of for the TLG file is like you say: a way to recover from a data corruption episode.
You might be interested in Charlie Russell’s analysis of this topic.
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If the rebuild and verify data goes through successfully do I still need the tog file?
Mark, that’s the tricky thing…you don’t need the TLG file when everything is working right. It’s potentially later, when verify/rebuild would fail, that having an uninterrupted TLG file can come in handy. Particularly if, for some reason, you don’t have a good current backup.
My automatic backup service copies everything in specified folders so the .TLG file is also copied when I exit QB.
I do not want to slow down the backup with this file as it can be larger than the .QBW file which may not be backed up by the time I need to turn off the PC to leave the office.
I want to store the .TLG in an adjacent folder.
How can I do this?
River
River,
There’s no way to configure QB to keep the TLG in a separate folder. If you are concerned about backing up such a large file, you could either “unflag” the TLG file to your backup software so that it is ignored, or you could create a “complete verified” backup within QuickBooks — that will reinitialize the TLG file and make it small so that it will be a quick backup.
Hope that helps. Thanks for the question.
I did a a “complete verified” backup and the TLG file did not reduce in size from just under 1GB. Now what could be the issue? (QB Enterprise 13)
Hi Tony,
I don’t know. You can always simply delete, move, or rename the TLG file. QuickBooks will create a new one. Thanks for the question.
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I have a good back-up of my company file from June, I also have a back-up of my TLG file, how do I get the data from the TLG file to show in QB? If I copy both my company file and TLG to a folder it wont use the TLG file I put in and creates a new file. I know that all of my data from the last verified back-up is there, but I am getting frustrated and unsure how to retreave it. My accountant does not know how to get this to work either. Any assistance would be more than wonderful, as there is so much lost if I am unable to retrieve. thanks
Hi Joseph,
It’s not something a user or accountant or regular QuickBooks Pro Advisor can do. We have tools that enable to us to do this process. I take it that there’s a problem with your current QBW file? Let us know if we can help, and thanks for the question.
I have this issue with a client that when they do a manual backup it says that the file needs to be rebuilt. So I copied the file to a workstation and ran the rebuild which completed and then ran a manual backup again and it still says it needs to be rebuilt. Like it’s stuck in a loop. I tried with and without the old TLg file.
I ran the intuit file Doctor which says that there is nothing wrong with the file.
So I’m not sure how to proceed from here.
Matt,
Rebuild and the File Doctor can fix lots of things, but apparently not the kind of corruption that is in your file, unfortunately. Options then would be to restore your last good (pre-corrupted) backup, or get your current file repaired. https://quickbooksusers.com/quickbooks-data-repair/
Thanks for your question.
The thing is that we don’t know when the corruption happened. It can be a year ago or more. I ran the rebuild a few more times (which is not recommended I know) and then i tried to create a portable copy which it allowed me to do. After this I tried to create a full copy with normal verify which it passed and then full copy with complete verify which now also worked. The quickbooks version is Premiere 2014 and the file is almost 800 MB. I know its a big file and they are experiencing quickbooks running slow when typing and it hesitates. The file is on a Server 2012 on a gigabit network. I replaced the switch today because the server kept downgrading its connection to 100Mbit instead of 1Gbit.
Matt,
So what I understand that you’re saying is that the file will verify but not rebuild. That happens sometimes.
You might try running rebuild on the file several times…maybe as many as seven times. In some cases, it seems that rebuild makes incremental fixes to the file and you have to run it a lot.
If that doesn’t work, probably getting your data repaired would be the most cost-effective approach to move forward.