Let’s start with the dark side.

Three Reasons Why You Don’t Like QuickBooks

1. It’s not exactly right for your business.

No, it’s probably not. QuickBooks is used (by Intuit’s count) by 5 million businesses. None of them are exactly like yours. You have a particular way you like your income statement to look, or a particular thing you want to track in your sales, or a particular formatting you want for your invoice, and QuickBooks doesn’t and can’t do it exactly like that. That is a characteristic of almost all off-the-shelf software.

RELATED: How Many QuickBooks Users Are There?


The alternative? Industry-specific software, or custom software. Both are many times more expensive than QuickBooks.

2. There are technical glitches.

Yep. In our opinion, there are bugs in QuickBooks. Always have been, always will be. There is no way to write hundreds of thousands of lines of code (purely a guess) with perfect logic, that will anticipate and respond correctly to every possible user action and IT event. My first tech job was as an accounting software quality tester. My second tech job was as an accounting software development code writer. So I’ve seen software quality from different angles, and it’s just hard to write really good accounting code, and perfect code is a mythical beast. We shouldn’t expect unicorn horns and phoenix feathers.

RELATED: Should I Upgrade to QuickBooks 2014…Now?
                     Handling QuickBooks Upgrades and Updates

3. It’s not supported the way it should be.

I guess we all have an opinion about what we should expect of a software company in their support of their product. I hear people express dissatisfaction with Intuit’s sunset policy, the cost of their support plans, and the quality of help received through support staff. (Less complaints about that last issue in the last year or so, it seems to me.) What we’d all like is great support, delivered fast, that’s free. But unless the cost of providing that kind of support were built into the initial product cost, that’s not going to happen. Resources like the Intuit Community and the QuickBooks Forums do offer free support that is often of high quality.

RELATED: The User Who Sailed Around the QuickBooks Sunset (Policy)

One Reason Why You Like QuickBooks. Maybe a Lot.

1. It’s a complete, affordable, flexible system.

Between QuickBooks Pro, Premier industry editions, Enterprise Series, Mac, and Online editions, there is a completeness to what QuickBooks can do for small to medium-sized businesses.

RELATED: QuickBooks Comes in Lots of Flavors


The price of the software and support is reasonable for what you get (in my opinion). And it’s flexible. You can scale up from Pro to Premier to Enterprise, (and even scale down from Enterprise if necessary), or you can scale over to online editions.

It’s not perfect, but there’s a lot to like.

RELATED: What Users Like and Do Not Like About QuickBooks

8 thoughts on “Three Reasons You Don’t Like QuickBooks and One Reason You Do

  1. Reports are inflexible? Not from my experience. I can report on anything I want in many different ways. Just have to learn how they work – maybe that makes them difficult to use. But in my experience, the more flexible a reporting system is, the more effort is required to learn how to use the flexibility. Can’t have it both ways.

    I use QB for rental property ownership and management. It took some effort to figure out how to best set it up for this and how to generate the reports I needed. Once set up, it’s close to perfect for my business.

    • Hi Bill,

      Glad it’s a good match for you, and you are able to tailor the reports the way you want them. I agree with you about the trade off between reporting power and ease of use. Thanks for your comment.

  2. I use 8.5 x 11 paper perforated into thirds. With manual manipulation I can print three invoices (one at a time). All three invoices have a different template (think: customer copy, production copy, office copy) with layout and info different for each. Saves paper and the smaller invoices fit our packaging better than a full sheet. It would be nice if I could generate a master template that would have all three on one page. However, QB won’t let you copy certain fields (like item # and description) on the same template. Wish they would address this.
    Until then, it’s the manual way:

  3. I have used QBks continuously since its introduction in 1992 – for my business and for others too and for my personal. Setup for companies, have trained others and everything for myself. I’ve always thought it was the best for small and medium-sized businesses and wouldn’t have thought of using anything else for myself.

    I always find a way to get what I need from it and it’s cost effective for sure. What’s not to like about it!


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