Privacy Policy
Effective date: August 23, 2019
AccountingUsers, Inc. ("us", "we", or "our") operates the https://quickbooksusers.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://quickbooksusers.com
Definitions
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Service
Service is the https://quickbooksusers.com website operated by AccountingUsers, Inc.
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Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
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Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Cookies
Cookies are small files stored on your device (computer or mobile device).
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Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
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Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
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Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
AccountingUsers, Inc. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), AccountingUsers, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
AccountingUsers, Inc. may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
AccountingUsers, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
AccountingUsers, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
AccountingUsers, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, AccountingUsers, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
AccountingUsers, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of AccountingUsers, Inc.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AccountingUsers, Inc. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
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The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
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The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
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The right to object. You have the right to object to our processing of your Personal Data.
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The right of restriction. You have the right to request that we restrict the processing of your personal information.
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The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
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The right to withdraw consent. You also have the right to withdraw your consent at any time where AccountingUsers, Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
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Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Advertising
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
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Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@quickbooksusers.com
I have qb 2006 pro edition for windows 2000/xp. Will this run on a new – used laptop that is running windows 7? I like and am use to this program, so would like to stick with it, and not upgrade.
Hi Elizabeth,
That version of QuickBooks isn’t compatible with Windows 7. See http://support.quickbooks.intuit.com/support/articles/INF12783 for details. Sorry.
Thanks for the question.
Qb Pro 2006 will run on Windows 7 Professional using the virtual machine in XP mode. I have used this solution since 2011.
I have not been able to get my 2013 version of quickbooks to upgrade to the 2015. I have the 2015 version on my computer, but none of the data has transferred over. I have tried several times to get the job done, but no luck. The 2013 version is still usable, but I have paid for and planned to use the 2015 version.
Karla,
Are you getting a particular error, or does it crash, or freeze, or what?
Should I be worried about trying to upgade from 2006 version to 2015? As long as the 2006 file is not corrupt, I wouldn’t have to puchase a version in between those years (2007-2011) correct?
Hugh,
You are correct, it should theoretically open and upgrade just fine in 2015. Thanks for the question.
Hugh,
Would I be able to upgrade from Premier Accountants Edition 2004 to either 2018 Pro or 2019 Pro?
If the date is not transferable will the exports/import of vendors and categories upload into 2018? I do not mind starting fresh with ending balances.
What’s the best route for moving my Premier Accountants Edition 2004 on XP Pro to a Quickbooks Pro 2018 using Windows 7?
I am thinking it is not transferable. I will also have to have both softwares running on both machines.
Is it worth trying?
Hi Hugh – did your upgrade work? I’m looking at the same jump in versions.
Thanks kindly,
Chris
Can I convert a 2003 Quickbook Pro data that runs on a XP to a 2016 Quickbook Pro format?
Thanks
-joseph
Joseph,
That’s a lot of versions to upgrade through, but it theoretically should work. You’d just have to open or restore the file in QB Pro 2016 and see how it goes. Thanks for the question.
Hi Shannon:
The version that I am using should be 2004 instead of 2003 I said earlier.
Thanks for your answer.
-joseph
We updated from version 2013 to 2016…when going to access the database we get this error”This company file needs to be updated..please ask admin to update”
What are our options?
Hi Tom,
It sounds like the file was incompletely updated. You should restore your pre-updated backup and try updating it again. If it fails again, you might need to send the file to us to be repaired + updated. https://quickbooksusers.com/quickbooks-data-repair/
Thanks for the question.
I recently had QB2014 using Win XP and now installed QB 2016 Premier for Win 7 Ultimate 64 bit. I backed up my Company file and did a back up of the data…when I tried to start up QB 2016…it can’t use the files and I get an error message of ( -6176, 0 )….Id still be using the XP version….but Intuit shut off my Merchant Services ability to process payments….Any idea how I can get my older version files to work??? This is my business….this is ridiculous that it shouldn’t work…..Thanks…David
Hi David,
Sounds stressful. So you can you still open your file, or restore one of those pre-upgraded backups in QB 2014? Version 2014 is still a supported version, and you can have both the 2014 and the 2016 versions installed on your computer at the same time.
Another question: In QB 2016, can you open the sample companies?
I just purchased Accountant 2016 as our QB Enterprise Solutions 13.0 support has been discontinued. But Accountant 2016 doesn’t want to restore the backup file and gives a -6000 , -832 error. Our enterprise version is UK purchased, Accountant 2016 we’ve bought in South-Africa.
Tim,
At least with US versions, Accountant is actually a Premier edition, and can’t read Enterprise files. We can downgrade Enterprise files to Accountant (or other Premier or Pro editions) for US and Canada, but not for UK. Unfortunately. Sorry no solutions.
We have been using Quickbooks Pro 2011 on Windows 7 for years. Microsoft updated our computer (against our will) to Windows 10. Our Quickbooks program worked for a while, and now we can’t open the program or any of the files. I’ve read that QB 2011 doesn’t work with Windows 10, and it’s too late to revert back to Windows 7. I’ve read that I can buy Quickbooks Pro 2016 and import the files from QB 2011. Is that correct? Will QB Pro 2016 work with Windows 10 without being upgraded after I buy it? If it won’t, then will it still import the files from 2011 after it works with Windows 10? This is so frustrating. I’m not sure what to do. We need to access our records to prep our year-end info for taxes. Help! Thanks!
Hi Tricia,
The short answer is yes, If you get Pro 2016, it should be able to upgrade your file and work fine in Windows 10. Shouldn’t lose anything, so no worries about end of year reporting. Thanks for your question.
Hi, I had been using QuickBooks 2014 on my Mac and recently upgraded the OS to Sierra. In the process, I learned that QuickBooks 2014 is not compatible with Sierra, and so was advised to purchase QuickBooks 2016. I have now purchased and installed QuickBooks 2016 and am unable to upgrade my business file. When I try, I get a warning saying,
“The original file will not be able to be renamed. Please select a new name and/or location for the converted file.”
Regardless of whether I rename the file or not, or whether I choose a new location or not, I invariably get the error message:
“NSInvalidArgumentException”
I desperately need to migrate this file. Please advise.
Hi David,
Not able to advise on Mac issues, so sorry. I’d contact Intuit support asap. Thanks for your question.
Hi,
I have been trying to update my 2008 to 2016/17. It stops the data update at 99% completed then “QB stops working and has to shut down”. I’ve gone through days with QB support, they tell me my file is corrupt beyond repair. However, it works in my 2008, I Have been able to upgrade to 2010 and 2011 unfortunately when I try to upgrade to 2012 or higher I have the same problem. As it updates my file and its on the last part of the data update it stops working at 99% as says “QB has stopped working and has to shut down,Windows is looking for a solution” .
Are you able to help get this resolved and updated to 2016/17 version?
Thank You
Jim
Jim,
Yes, we should be able to repair the file and get it upgraded to 2016 or 2017 (just tell me which version you want to end up in). You can order service and upload your file to me from https://quickbooksusers.com/quickbooks-data-repair/
Thanks for the question.
What is the version upgrade path to move files from Macintosh QuickBooks Version 4 to Macintosh QuickBooks 2013? I am a 1 person business and have kept my files separate each year. They are between 2 and 8 meg. I started with it 1995 so I have 43 files as we have a final one we save for taxes and another copy where we have applied invoice payments from prior years.
Thank you for your assistance.
Hi Sharlotte,
Don’t know about Mac versions, sorry. I suggest you check on the Mac subforum at http://forums.quickbooksusers.com. Thanks for your question.
I had to download Quickbooks 2010 to convert my files from 2007 to 2017. It worked but now I cannot uninstall the 2010 trial as it says the files are open? Any ideas?
Hi Alice,
That’s interesting. I assume you rebooted the computer and it still said the files were open when you tried to uninstall? If you are running QB 2010 under Windows 7, there are problems with that. You might try the workaround fix under comments of https://blog.quickbooksusers.com/quickbooks/windows-10-older-quickbooks-fail/ . Maybe that workaround would allow for uninstall to work better. Good luck.
I am currently running Quickbooks Premier 2009 Manufacturing/Wholesale Edition on a laptop that runs Windows XP. I plan to acquire a new laptop with Windows 10. Will the 2009 QB version work on the new laptop? If not, what is the oldest version of Premier that will work? I can run Windows 10 in compatibility mode to replicate Windows 7/8. Thanks for any ideas/solutions. I went on a chat site with Intuit, all they wanted to do was sell me 2017.
Hi Bart,
Well, only version 2015 and later are designed to work with Win 10. See https://blog.quickbooksusers.com/quickbooks/windows-10-older-quickbooks-fail/ .
Some people have figured out workarounds so that the older versions can run; see the comments in that blog post. But if it were me, I’d get a bona fide compatible version of QB.
Thanks for your question.
Are you aware of any problems with my company and data files generated in Premier 2009, when I try to convert them to the Premier 2015 Accountant version? Thanks,
Bart,
Unless the data is corrupted, it should upgrade fine. You can run the File / Utiliites / Verify Data command in version 2009 to test it before trying to upgrade it.
Shannon, thanks so much for all your help, I’m not a tech-savvy guy and was overwhelmed with all the choices, comparison, parameters. Your site and the comments from other users made the task much less daunting. Praying for an issue-free conversion.
Hi,
I’m trying to convert from 2006 Pro to 2017 Pro.
When I tried to restore the 2006 QBB file, I received error code 6123.0
I downloaded 2010 (trial) and restored the 2006 back up to it. Opened the Company in 2010, and all Company data is there and works great. I made a backup, and after restoring this 2010 version back up to the 2017, it seems to work fine…but there is NO DATA in the 2017 company file??
Any suggestions?
Korey
Hi Korey,
So you say it worked fine…that means that it seemed to upgrade without any error messages?
Where is the restored data located? On your hard drive, or on a USB stick?
So, I have quickbooks 2004 – I just purchased quickbooks 2018 will it convert?
My computer just quit working this morning and my last back up was thanksgiving this year 2017.
I might be able to install qb 2004 on my 2009 computer if the conversion doesn’t work??
thoughts
Hi Anita,
You can try upgrading it to 2018, and it might work. You’d just have to try it and see. That’s a lot of interim versions to jump through, but sometimes it works.
If it doesn’t work, yes, you could try installing QB 2004 on your 2009 computer and restore your data there. You’d just need to have your original install codes.
Thanks for your question.
I have QB Pro 5 for Mac and need to get my data to a current version. Is this a service you provide? Is it possible?
Hi Dave,
No, we don’t work on Mac QB data, sorry. If I were you, I would try opening a COPY of your file in the current version of QB Mac and see what happens. It might work. (And it might not, so try it on a copy rather than your live file.)
If you want to know how that would go before you buy the current version, you can download a trial copy, and try it with the trial copy. See https://blog.quickbooksusers.com/quickbooks/how-to-get-a-temporary-copy-of-quickbooks/
Good luck!
Hello, I’ve been using Quickbooks Premier 2011 for years on a Windows 7 system. I just upgraded to a new computer with Windows 10. When IT came to set me up we found out that QB2011, I was told that it is not compatible with Windows10. Can I purchase an upgrade for my software? I only see new subscriptions for Quickbooks on line.
Hi Anzio,
You can buy the new version of QuickBooks Premier…desktop versions are still available. Thanks for your question.
hello. I have quickbooks v7.4.
I really need to upgrade to a later version.
Need a version that I can access & download my bank accounts.
Not sure which version I need.
It doesn’t have to be the latest version of quickbooks just as long as it can download my bank data onto my computer.
**would someone have an older copy of Australian Quickbooks that can do the downloading that theyd like to sell me?”
Im sure I read a few times that i would have to upgrade through a few different versions in quickbooks in order to do this.
Could someone please tell me the procedure?
If different versions are needed to do this, how many versions do i need?
I assume I would have to buy these different versions (going to cost quite a bit if thats the case)
**Does someone offer a service that can upgrade my quickbooks V7.4 info to a later version as needed above**?
Thanks
EM Ind
Hello EM Ind,
You might check on the Australian subforum at https://forums.quickbooksusers.com. Or check with current Reckon dealers/consultants in your area. Thanks for your question.
I have been using QB’s Enterprise Solutions since 2013 with Windows 7. I just purchased a new computer with Windows 10, and am not able to transfer software to new computer. I was told by the computer tech that I can call Intuit and will get help loading software onto my new computer and then will be able to restore the data from my flash drive into it. And, at no cost to me. Is this true?
Hi Sharon,
If you are using QuickBooks Enterprise 13, then no, QuickBooks will help you once you upgrade to a new version, and get on support with them. Then they will help with all that. If you have a current subscription to a current version of Enterprise, then you should be able to get some help from them as part of your current support plan with them. Thanks for your question.