Privacy Policy
Effective date: August 23, 2019
AccountingUsers, Inc. ("us", "we", or "our") operates the https://quickbooksusers.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://quickbooksusers.com
Definitions
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Service
Service is the https://quickbooksusers.com website operated by AccountingUsers, Inc.
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Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
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Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Cookies
Cookies are small files stored on your device (computer or mobile device).
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Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
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Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
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Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
AccountingUsers, Inc. uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), AccountingUsers, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
AccountingUsers, Inc. may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
Retention of Data
AccountingUsers, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
AccountingUsers, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
AccountingUsers, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, AccountingUsers, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
AccountingUsers, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of AccountingUsers, Inc.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AccountingUsers, Inc. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
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The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
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The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
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The right to object. You have the right to object to our processing of your Personal Data.
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The right of restriction. You have the right to request that we restrict the processing of your personal information.
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The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
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The right to withdraw consent. You also have the right to withdraw your consent at any time where AccountingUsers, Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
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Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Advertising
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
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Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@quickbooksusers.com
Hi Shannon,
I’m having issues where QB Premier Mfg locks up whenever I attempt to click on pay bills or write checks, as well as when I go to send/receive transactions in online banking. I’ve tried to verify data as well as rebuild, but to no avail. The only issue I can think of is when the password for online banking was entered incorrectly 2 consecutive times, for shortly after that the issues arose, however I’ve had no issue accessing online banking from our banks site using the requisite information, so it doesn’t appear to have locked us out there at least. The one issue I can think of at this moment is the bank automatically blocked access to the QB platform from whence the incorrect password incidents triggered a lockdown of certain features, but that doesn’t seem feasible either. QB tech was a joke, where they attempted to extort money from us to repair the issue, and all they refer customers to is their generic support pages on their site. Have you had any similar issues, as well as suggestions to resolve such an issue? Should I attempt to call the bank to see if it’s something on their side (though how that locks up the write checks and pay bills function when it’s not connected to online banking is beyond me).
Thanks!
Hi Lawrence,
So will the file rebuild and verify OK? What errors or messages does it give you when you try to do those things? Are the bill paying and check writing associated with your online banking too, or are those offline processes?
The file went through the rebuild and verify process without problem. The system does not give you any kind of system error, but rather freezes up completely prompting the OS to release a message telling you to either close and send data on the issue to the OS place of origin, close the program or wait for it to respond. Bill paying and check writing can be both integrated with the online banking process, as well as used for offline purposes. As I mentioned, I think it does have something to do with the improper entering of the password for the online bank account (2x), as after that it appeared to show some issues, but I’m at a loss of how that impacts the pay bill and write check functions of the system… It’s a bit frustrating and disheartening to see from an otherwise decent piece of software.
resolved. The issue in itself is still unknown, but I was able to force its (the software’s) hand doing a manual download of banking transactions from our bank’s site, which was suited for Quickbooks software, so that triggered the system to have to open it up, though it did behave as if it never had that account in its system at first. So, I cancelled the process of manually importing it once they refused to bring up our existing account information within the system. However, this enabled the online banking prompt to come up, which allowed the send/receive process to run to completion, which ended up going through and unlocking the pay bill and write check features.
So, in the end I’m not sure what the exact issue was, nor was it cured directly as a result of manually downloading the transactions, etc. into Quickbooks, since it was claiming that the account wasn’t even in the system, yet it somehow unlocked the online banking send/receive function, as well as the write check and pay bills….. What a world?!?!
Thanks for your help though Shannon! I enjoyed reading your blog for the extra tidbits I did not know previously regardless!
Lawrence,
OK, well, all’s well that ends well. I think you are right that the problem was somehow rooted in a broken connection between your QuickBooks file and your online banking account, and that through doing that initial but uncompleted step of doing the manual import, that reset whatever was broken. Glad it works now!
Thanks for giving us an update.
My quickbooks 7.4 is running on windows 8.1 but keeps loosing it registration, it there a way to fix this
Hi James,
Australian version, right? I don’t know that edition myself, but is Is 7.4 compatible with Win8.1?
I am using QB Pro 2013 on Windows 8.1. every time I minimize my qb it acts like all other programs and puts the qb icon on the task bar. When I click on it to reopen the page it says QB will not open because it is already running. No matter what I do it doesn’t reopen. I have to do cont/alt/del task manager and start all over. It did work correctly for a long time and randomly started doing this and now it is all the time. Any suggestions?
Jeannie,
Do you have the latest update to QB 2013? And latest Windows updates installed?
If you alt-Tab through your open windows, will it take you to your QB window?
im also having that problem to and i just have the one disk that came with my book for college and is only available on one computer i havent had a problem all semester but now it keeps going to not responding and then i have to re due everything and then it will work for a little while and then go back to that again and i have to control+alt+delete and close it
How can i get this to work so i can do my homework?
I just downloaded and started using QB H&B for mac 2015 yesterday. Was working ok. Today, suddenly the date format changed. Now I can’t even change the date! I change it, and as soon as I leave that box it revers back to today’s date. I’ve tried closing the program, even shut down the whole computer, 2 x. No change. Starting to think I need to reinstall!?
Thanks,
Amélie
Hi Amelie,
I don’t know what to advise on that situation, unfortunately. Perhaps you could ask the question on the Mac subforum of the QuickBooks Forums at http://forums.quickbooksusers.com.
Thanks for the question.
Hi,
My qb 2013 enterprise is not running on windows 7 64 bit some times its open and hanged and some time it closed on the pop up winbdow.
Thanks
Hi Daniyal,
That’s tough when it does different things at different times. Does it does this with sample companies too? Will your mail file verify and rebuild OK?
If QBE15 is not responding on startup, how do you suggest I fix it if the first three steps don’t work? Obviously, in order to any of the steps after step 3, you have to have an open QB program.
Hi Michael,
Are you getting to the login screen, and then it stops responding? Or does it stop responding after you’ve logged in? You can try bypassing the company login by the tip here: http://blog.quickbooksusers.com/quickbooks/how-to-open-quickbooks-when-it-wont-open/
Let me know more detail if that doesn’t help, and maybe I can offer some other ideas.
I cant do a portable backup, it keeps saying “not responding” I am running windows 8 and quickbooks 13. So frustrating
Hi Donna,
Try making the portable file on your computer’s local hard drive, if you aren’t already. That might make a difference. Otherwise, try rebuilding your file (File / Utilities / Rebuild Data ) and then try making the portable file…might help.
Thanks for the comment.
I have Quickbooks Premier – Manufacturing and Wholesale 2012. The program starts to load but will not finish. The login screen never appears. Any suggestions would be greatly appreciated.
Hi Brent,
Have you tried this? http://blog.quickbooksusers.com/quickbooks/how-to-open-quickbooks-when-it-wont-open/
Or this? http://blog.quickbooksusers.com/quickbooks/a-hidden-quickbooks-tool-for-when-reinstalling-doesnt-work/
If those don’t work, you might have to do either a installation repair through your Windows Control Panel, or an uninstall/reinstall.
Thanks for the question.
Thanks. Somehow the program dissappeared from the programs and features on the computer… no clue how that happened
I use QB online, I have couple of companies there, when I try to opening any of companies the QB is not responding – will close the QB, any advise please…
Hi Astri,
You’ll want to check with QB Online support for that. Thanks for the question.
Please how can i get quickbook to respond to an edit command or add a transaction command when it’s taking hours and days.
I need to quickly tidy up my account for the yaer and quickbook tends not to respond. What can i do?
Hi Bukky,
Did you try the suggestions in the blog post? How big is your file?
One of my businesses opens fine. The other one opens to a small “customize report” window and will go no further. Of course this happens at the end of the year when I need to go see my tax guy. Help Please
Hi Dann,
What’s your backup situation? Can you restore a recent backup that was made before it started doing that? Or you can get your data file repaired https://quickbooksusers.com/quickbooks-data-repair/
Thanks for your question.
I can try to go back on my mac to an earlier time perhaps? I will try to restore the computer to earlier time first. I keep saying I should get a back up plan, and not doing it. Stupid of me for sure. Thank you. I ill post the results as well.
I called Quickbooks. It was due to the recent update to Apple operating system. We tried to restore. I ended up getting QB 2016 for mac, they helped transfer all my files over. Problem solved!
Thanks
not only do I get the “not responding” message, but I cannot access the desktop or taskbar until it finishes the back up process
Hi Roy,
OK, so it sounds like it’s using enough of the available computing resources to interfere with the Windows interface for awhile. Might be pushing the hardware limits for your machine? Thanks for the comment.
I used to love quickbooks. It was easy to use, and flexible, and you could import and export things with ease. Now? Not so much.
It’s a pain to login if you travel, because of the security for changing IP addresses.
If you don’t have the latest browser, QB wastes your time by making you login first, THEN telling you that you need to update.
Even when you do use a so-called “compatible” version, the screens don’t always render correctly.
Oh, and the whole transaction import thing? Ugly. Just plain ugly.
I’d drop it in a heartbeat if it wasn’t so damn ubiquitous. Some upstart is going to break that monopoly soon, because with pages and pages of complaints and concerns like this one out there on the web, what software coul remain in play as leader of the pack?
My Enterprise Solutions 16 will not rebuild the data file my balance sheet has a 4 million dollar mistake and I cannot get it to fix itself what do I do? I spend 5 hours on the phone with QBS their solutions was there is no solution. Really I need help
Hi Liz,
Sorry to hear of your trouble. Please see https://quickbooksusers.com/quickbooks-data-repair/ for info. on guaranteed data repair services. Thanks for your question.
Hi There. I have been using Quickbooks for many many years. I have seen the program go through many changes, but lately I don’t think the QB team are looking after the desktop version. I have a client that is using the Canadian Contractor edition. I use the Accountants Edition, both versions are 2016. The contractor edition showed many errors when a verify was done. If I put the data on my laptop and did a verify with my accountant edition, no errors were found. QB suggested we start a new data file, which we did. Yesterday on the new data file, a duplicate deposit was created by the program. I had run a verify and it didn’t pick up on the duplicate deposit in the data. The QB tech’s suggested we delete one of the deposits. WHAT!!! As a bookkeeper I find this ridiculous. What other kinds of errors are happening in our data? How can we trust this program to give us sound financial statements?
Hi Carolyn,
That’s strange that your client’s installation showed verify errors when yours didn’t. The Contractor and Accountants’ subeditions are completely compatible. Is it possible that they had an older update than you installed? Or vice versa?
On the new file with the duplicate transaction, did you try running Rebuild Data? Might fix it.
Sorry you are experiencing odd program behavior. Thanks for your comment.
My wife and I have used QuickBooks since our CPA recommended it in 2011. Our CPA finished and filed our returns each year after that including 2014 on time based on our info posted to QB.
We went thru a major move from Central California to Southern CA in January after a month of packing, including our desktop computer. We had posted all of 2015 except for December when we moved.
Now QB will not display any of the 2015 postings we did and all records in QB go only to the end of 2014. What can we do to get QB to show us our 2015 activity? Do we have to be connected to the internet to see it? Unfortunately our printed records are buried deep in large storage units that are literally to the ceiling.
Any solution to our QB problem? Our CPA’s office doesn’t have a solution to this..
Linda
Hi Linda,
In situations like that, it is almost always because…
1. You have two copies of your data out there. One is current through Dec. 2015. The other only has info. through Dec. 2014. You’ve somehow gotten them confused.
2. You restored a backup, but you restored a backup made Dec. 2014.
You should check all your QBW files and see which one is most current (it will have the biggest file size).
If that doesn’t solve the problem, you should check all your backups (QBB or QBM files) and see if you have one that was made Dec. 2015. If you find a Dec. 2015 backup, restore it and you’re good to go.
Hope that helps. Thanks for your question.
I just wonder why Quickbooks is the lousiest designed software I’ve ever used. It has locked up my computer more than a dozen times and the ONLY way to get out of that is to remove the power supply (wait my ass. . .) Why is it so poorly designed? My other S/W NEVER crashes.
My QuickBooks Pro 2015 will no longer close as it used to. I’m using a Dell computer, running Windows 7 Home Premium. Any suggestions? My only way to close the software is to Control+Alt+Delete, and end the process. HELP!
Why does my QuickBooks say it has stopped working. “A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.” I realize it is an older version, Pro 2010, but I do not use it a lot anymore except to keep track of personal information. I do not need it for payroll and such any longer. Therefore I have not updated. BUT, I really need to access what I have and have paid for in the past. Please help.
Hi CJW,
Sorry to hear of your problem. Please see the blog post below. The comments to that post have some workarounds. Thanks for your question.
http://blog.quickbooksusers.com/quickbooks/windows-10-older-quickbooks-fail/
Have QB2014-2016 on C: but files kept on D:
Everytime QB file is opened (esp. in QB2016), the file pauses for about 1-2 minutes at the opening screen.
Tech support is puzzled and can’t resolve the issue.
Could it be that QB is having ‘issues’ with the link to the file that’s kept on the D: (data) drive? Never had this issue before with other computers in the past.
Any help would be appreciated. Thanks!
Hi Michael,
What would happen if you put a copy of the file on the Windows Desktop (presumably on your C: drive)? If it opens a lot faster from the Desktop, then there probably is some kind of issue with the other drive. What kind of drive is D:?
I have quickbooks pro 2008 using on windows 2010. When I try to open quickbooks now it says it has reached the maximum number of users. It says to continue using quickbooks I have to register but I can’t register the program. It says my product can’t be registered online.
Hi David,
Another user on another blog entry here had a similar problem. He said he resolved it this way: “I entered a validation code after hitting “ctrl rp”. After inputting the code QuickBooks is up and running”
I don’t know exactly if that code is an install code or what. If you try some things and it doesn’t work, you can maybe post the question under Thane’s comment at https://blog.quickbooksusers.com/quickbooks/how-to-transfer-quickbooks-from-one-computer-to-another/comment-page-6/#comment-361436
Thanks for your question.
I have Quickbooks Enterprise Manufacturing & Wholesale 18.0. My Quickbooks goes to not responding when I enter an Invoice with a 1 specific item in my inventory. It does not do this for any other items in my inventory or inventory sites. It processes the invoice to 99% then can take upwards of 7 hours to finish the entry. I have run a verify data but it comes back with no problems detected? Any ideas on how to fix this problem? Thanks
Hi Gena,
That’s interesting. A couple of questions….
How big is your file?
How many items?
How many assemblies?
How many sites?
Hi Shannon,
MY QB file is quite large at 279340 KB
I have 4 main Items in my inventory with a total of 459 sub items under them.
The item I have an issue with is one of the 4 main items. It has a total of 244 sub items under it.
I have a total of 7 different inventory sites with sub sites for a total of 16 sites possibilities.
I do not have any assemblies as I can not combine any inventory items.
I assume that the single Inventory item I am having a problem with is somehow corrupt.
Thanks,
Gena