I am receiving an unusual number of calls right now from QuickBooks users who can no longer get into QuickBooks. They get a message like “QuickBooks has stopped working”, or “QuickBooks has encountered a problem and must be closed”. Or they don’t get an error message, but QuickBooks won’t run all of a sudden.

This problem is showing up in the comments of other blog posts too.

All of these calls and posts have two things in common:

  1. The users are using Windows 10, which just installed an update
  2. The users are using a version of QuickBooks older than the 2015 version

Many of the users are frustrated and confused. Several have told me, “I know this is an old version of QuickBooks, but it was working just fine until today!”

Here’s the deal: Only QuickBooks 2015 or higher is certified to work correctly with Windows 10.

The users I’ve been talking to seem to have been using older versions of QuickBooks under Windows 10 without any problems…until last week! Once the Windows update was installed, their computer couldn’t run QuickBooks anymore.

I don’t know of a workaround for this in the old QuickBooks versions, or if a workaround will come. The oldest version of QuickBooks that Intuits still supports is 2014, and I will be quite surprised if they provide any kind of patch to the pre-2014 versions.

If you are running old QuickBooks and haven’t yet installed the Windows 10 update, I suppose you could turn off Windows Updates, and keep that update from hitting your computer (if it hasn’t already). But it’s not a good idea to freeze your installation of Windows and stop updating it. Bad security, bad IT strategy. So that’s not a good long-term solution.

The only ongoing solution I can think of right now is to get a version of QuickBooks that is coded to work correctly with Windows 10: QuickBooks 2015, QuickBooks 2016, or QuickBooks 2017. Sorry, no magic bullet for the old stuff. If I hear of anything, though, I’ll post it here.

Have any of you encountered this problem and found a solution?

RELATED: How to Transfer Files from Older Version to New Version of QuickBooks

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129 thoughts on “Windows 10 + Older QuickBooks = Fail?

  1. I just had this happen to me as well on my computer with Windows 10, please let us know if anyone comes up with a fix, I was told by QuickBooks to go back to Windows 7, seems a little drastic although I am not a big fan of 10, but it came on this new computer and I am not sure if I can even take it back to 7

    Reply
  2. I had this problem yesterday when Windows 10 did a major upgrade…while I was working on my computer! It took about an hour for the upgrade and I could not work at all. Then, to find out that I cannot access my invoicing at the end of this month is beyond comprehension. If you do find a work around, please let me know. UGH!

    I am not a techie so the work around needs to be simple for me.

    Thanks so much.

    Reply
    • I regrettably have a customer who has QB 2010-11 and it looks like a recent Windows 10 upgrade has probably driven the final nail in their version of QB.

      However, it needs to be understood that ANY software will eventually be need to be updated and not just QB, due to the architecture of Windows changing and evolving over time. Microsoft aren’t simply going to halt developing and changing to stop due X software being reliant on older technology.

      Reply
  3. I have two desktop versions of QuickBooks – 2010 Pro and 2011 Pro. Same problem – could not open them on 9/26/16. I deleted both of them from my computer and tried to re-install with the original CDs. The re-install of 2010 worked – but not the 2011.
    I will buy a newer version to replace the 2011. (Please don’t let Microsoft know about the 2010 working).

    Reply
    • Nancy,

      That’s interesting that uninstall/reinstall worked for 2010 but not 2011. If anyone else tries uninstall/reinstall and it succeeds, please let us know here.

      Thanks, Nancy, for reporting your experience.

      Reply
  4. This happened to me this morning after Microsoft updated Windows 10 without any notification. The answer is to remove the update. Go into settings “Update and Security.” Then remove the build. Windows will reboot, but don’t rely on that. I had to reboot a second time to get Quickbooks Pro 11 back and running.

    Reply
      • I ran into the same problem as Steve with 2013 and after removing the update i no longer had any issues. Even though i was able to address this issue theirs still the problem of increased vulnerability since i can no longer update windows.

        Reply
        • Happened to me this morning, I am the server and got an update, then one of the other users couldn’t their Quickbooks 2016. We had to reset permissions.

          Reply
  5. I just encountered the same problem with my QB pro 2010 version, when trying to process some payroll. It just stops working after beginning to boot. This happened after the latest windows 10 automatic update. I guess I’ll see if I can remove this update and see it it works enough to finish my payroll.

    Reply
    • Follow up to my previous post: I had Windows 10 version 1511 and was able to use QB’s Pro 2010 with no problem. Once Windows upgraded with recent version 1607 (unannounced anniversary issue), QuickBooks would fail to finish booting and crash. I was able to reinstall a previous QB’s premier edition 2007 and boot it successfully but reached a roadblock trying when trying to convert all my backed-up accounting data into this older edition. The best and seemingly only remedy, is to restore the new Windows 10 update to the previous 1511 version. IMPORTANT!! Windows only gives you 10 days to convert it back. After then, you’ll be stuck with it forever, unless I guess, you can trash it and start from scratch with your original vista, 7 or 8 disk with product code. I’m just happy to use my QB’s again without having to upgrade to some online monthly recurring billing cloud based accounting program. I’m just a small, sole proprietor that wants to track my business records, log my expenses, pay my taxes and print myself a check when the need arises. If I owned a larger or growing company, I might have kept pace and upgraded to more current and compatible versions.

      Reply
      • I have been having this same problem also with Quickbooks Pro 2010. I worked fine with WIN 10 originally but the 1607 build prevents it from opening. I have done the rollback to build 1511 like you suggested and everything worked again. The major problem with this fix is that WIN 10 forces an upgrade again after about a week and then you have to go back through the whole reverse process again. the time involved for the upgrade and then the downgrade amounts to almost 4 hours on my computer and I have done it 4 times already. You can only decline the upgrade about a week and then a message appears telling you that you should close any work in progress because an upgrade will start in 10 minutes and there is no way to avoid it. So even this fix is only temporary. I didn’t know about the 10 day window to roll back so now I’m really locked out. I guess I’m going to have to pop for Quickbooks 2016 but I have seen some people have had problems with it and the Anniversary upgrade also. So that concerns me too.

        Reply
  6. WOW! Seems like this update is creating all kinds of trouble.
    We’ve been dealing with “printing issues” with our 3rd party programs which put in print commands to Word & Excel – which then cause Word & Excel to crash if you use certain brands of printers (Brother, some of the older HP’s). It’s somehow messed with the printer drivers.
    If anyone runs into this issue.
    1) shut off all printers
    2) uninstall the printer
    3) shut down your computer
    4) turn on the printer
    5) start your computer and let windows reinstall your print drivers – if you are given a choice, choose PostScript drivers

    Reply
  7. If your old version of QBooks will not work on Win10
    and you have an old copy of WinXP arround
    Install WinXP on virtualbox and use QBooks there

    Because WinXP is no longer secure do not use it for EMail or to surf the web

    Reply
  8. I have to say this is not just limited to versions earlier than 2015. We are using QB Enterprise for Manufacturing 2016 (and Windows 10) and have the same problem. We will, at times, get either of the two error messages mentioned (“QuickBooks has stopped working”, or “QuickBooks has encountered a problem and must be closed”) on any of our 5 workstations. However, it does not prevent us from using QuickBooks. We just allow QB to close and log on again, which seems to always work. We’ve gotten these error messages as far back as several months ago, not just recently. I am seeing no other issues within our company file.

    I have sent a few of these messages on to Intuit, but stopped doing so. I imagine they will eventually figure out the issue (I/we hope). As long as it works on the second try, it’s not worth my time trying to contact Intuit help. I’ll save that for more important issues.

    We are going to install QB Enterprise 2017 soon. I’ll let you know if I encounter any issues with that version.

    Reply
    • Hi Steve,

      I wonder if that’s the same problem…the pre-2015 users don’t seem to be able to get it working again simply with a restart. And if it started a few months ago, yeah, I think that’s a similar symptom but a different root problem. Thanks for your observations.

      Reply
    • Interested to know if your upgrade changed anything. I am a ProAdvisor and have a client who is running enterprise 17.0 and having problems in Windows 10. They get the QuickBooks has stopped working error when closing down the program and then inevitably begin having larger problems after that – such as H202 errors that take hours to resolve with Intuit support. I am wondering if this is tied to Windows updates or QB updates and/or both?

      Reply
    • It’s not Windows fault. Windows is the operating system, the object that is responsible for your computer, all of your computer. Other programs update their software to accomodate Windows updates. Windows Updates, although troublesome sometimes is still the BOSS of your computer. It’s up to Quickbooks to update and offer if for free. Something Intuit hates to do, (anything for free).

      Other programs are updating their software and sometimes Windows has to update Windows to accomodate the new technology. If you use your computer for the internet for example, when the internet updates, Windows has to update or lose users to other operating systems that keeps up with the progress of the internet. Intuit needs a new perspective and way of thinking. Quickbooks does not even come with a help book and people have had to create help forums to deal with Quickbooks. Quickbooks is taking of your lack of accounting knowdlege, and now your pay the price. Buyer beware.

      Reply
  9. I’m having QB just lock up and shut down. Then I get the message to send an email saying what QB was doing when it quit. Usually it’s idle.
    Also it’s locking upright after I click on return when finishing a deposit.
    I’m using QB for Mac.
    Glad to see they moved the tool bar to the top/bottom of the screen, the side was a pain

    Reply
  10. win 10 search for updates gives the following message

    “There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80070422)”

    Microsoft has an obligation to verify software compatibility before releasing it. “Sounds Like Class Action Time” again!

    Reply
  11. I have had the same problem, but solved the problem by starting quickbooks in “administrator mode”. To try this, right click on the program icon and select “Run as administrator”. You can change the properties of the icon to automatically “Run as administrator”. I have been able to run all versions of QuickBooks back to 2010 by doing this.

    Reply
  12. I have QBpro2015. When I create a new invoice and try to print it, I get the error message that another used is using has that invoice open.

    I know there is no other user with this invoice opened because I just created it, and have had it opened the entire time. I have to close the invoice and reopen it and like magic the the other user it told me about has closed the invoice.

    It works but makes intuit look like Mattel !!!!

    QB2007pro was a far superior version, most operations now seem clumsy compared to 2007

    Reply
    • Install CutePDF Writer and use it as your “printer” problem solved.

      I’ve been using Win 10 since the upgrade became available and 2013 through 2016 with no issues at all on all of my devices

      Reply
  13. I just googled the update issue and if you set your network to metered it will not auto update. If you are using Ethernet instead of wifi, then you need to make a change in the registry. A mistake there can really mess up the computer. But I followed the instructions I found here: https://www.cnet.com/how-to/meter-your-ethernet-connection-in-windows-10/
    This is a do at your own risk situation, anytime you edit the registry it can have a damaging effect if you are not careful. I rebooted and the computer came up and I checked to see if the value had changed and it did. Now we’ll see if they update me and destroy my QB.

    Reply
  14. If you set your internet connection to “metered” it will stop the auto update. I googled it and there is a setting to change if you are on wifi. For Ethernet connections you must do a value change in your registry. (Always a risking endeavor) I followed the procedure here https://www.cnet.com/how-to/meter-your-ethernet-connection-in-windows-10/
    My computer has been rebooted and the value I changed was still where it needs to be for “metered” Ethernet.

    Reply
  15. We just upgraded to Quickbooks 2017 and are on Windows 10. We were having problems with this on QB ’16 and are still having issues on QB ’17.

    It may be a Windows 10 related issue, but I can tell you that upgrading is probably not going to fix the problem.

    This is yet another Quickbooks problem that I’m certain they will not address.

    Sad!

    Reply
  16. There is a double whammy in play here.
    First, if you downloaded that POS operating system known as Windows 10, that’s your real problem. Did you accept the new update? No you didn’t. Know how I know that? Because you don’t have a choice on updates for Win 10. There is an app that can be downloaded from MS website that will allow you to postpone an update, but you will get it sooner or later. There is no choice.
    BTW what is MS downloading to your PC in that update, anyway? Don’t have a clue do you? MS wants it that way.
    Next, When you call Intuit they will give their smug standard reply “Would you please take your trivial little problem down the hall to someone who gives a damn! You see there will be no patch because that is the intuit way. Intuit corporate execs are laughing at you right now because they know they can now extort more money from you.
    Sorry but welcome to the real world of Intuit !

    Reply
  17. Quickbooks just introduced Quickbooks 2017. I wonder what will work and not work. And please stop buying the online version or the Plus version. Both will hook you and then you will have to pay more money each year. Gotch ya.

    Reply
  18. Copy all that……Windows 10 would have made a restore point before the upgrade, suggest you all restore to this point and only manually allow windows updates from now on….I use win 7, partner on 10, course we happen to be running 2016 so am spared that drama….But I am well aware of QB issues!!! The ONLY acctg software company I know of that has a dedicated database repair section!!!! Used to have all kinds of issues with our file breaking for no good reason….. GOOD LUCK BRAVE SOULS……

    Reply
  19. I have QB Accountant versions from 2013 to 2016 on my PC. The Windows 10 Anniversary Update installed about a week ago. I was able to open QB and a file in both the 2013 and 2014 versions. So on my system it works but the update could still be a problem for others, possibly related to interaction with another program or some settings.

    Reply
  20. Same issue with QB Pro 2011 after Windows 10 update. After numerous uninstall / re-installs I have been able to get it to work, but only if I don’t install any QB updates (R14). I view this as a temporary fix that keeps me limping along until something permanent can be found. QB in this state is also very fragile – it seems when it tries to go to the network for anything, the problem can pop up again and I have to uninstall / re-install.

    Reply
  21. We use QB 2012, and have seen printing issues (ie not being able to create an email with a PDF) with Win 10 but have managed to work around them. After the most recent Win 10 updates last week, the PDF printing issues (actually related to the Microsoft XPS driver) had to be re-applied but so far (as yet) have not seen issues with QB not opening as described.

    I think it would be useful to get an idea how many folk are using Win10 and older versions of QB without issues. I know there are a number of reports of issues here, but there may be tens of thousands of folk likely to be using Win 10 and unsupported versions of QB. So it’s difficult to assess if this is an edge case or something very significant.

    Reply
  22. Try resetting the default printer. The Windows 10 Anniversary update changes the way printers are managed and deselects the default printer. I haven’t had a chance to check this fix, but there have been other programs affected by this update.

    Reply
  23. I had both QB Pro 2010 and QB Premiere 2014 co-existing on Win 10. The anniversary update broke QB 2010 but not QB 2014. After trying less-drastic alternatives, I uninstalled and reinstalled QB Pro 2010 R6P (the version as of 05/10/2010) and QB 2010 started to work again. When I upgraded to version R17 it stopped working (crashed). Uninstalled and reinstalled the original version again: now working. I only use this version for compatibility with another system so I’ll just stick with the R6P version until I can investigate which module is faulting (my guess is there is a problem with the MS Net Framework but it’s just a guess at this point.) QB 2014 continues to work without an issue.

    Reply
  24. The simple fix is to either disconnect from the Internet when running Quickbooks (not always feasible), or to enter a new firewall rule which blocks the Quickbooks executable from accessing the Internet.
    Older version work on Windows otherwise, and Intuit’s “you must upgrade” approach is old and tired.

    Reply
  25. It looks like one of your more recent posts has already found this solution, but they refer to a link and I thought I would just give the instructions real quick. I tried this today on 2 computers where QB would crash apon opening. It works great. Weird but works.

    1. Open Windows 10 Firewall
    2. Click on Advanced Settings (On left side)
    3. Click on “Outbound Rules” (On left side)
    4. Right side click “New Rule”
    5. Program, Next
    6. Browse to program path, C:\Program Files (x86)\Intuit\QuickBooks XXXX\QBW32.EXE, Next
    7. Block the connection, Next
    8. Check all boxes, Next
    9. Enter Name (example QB fix)
    10. Click Finish

    Reply
    • Steve, I have QB11 and did what you set out above. When I got to step 7, I found that Block the connection was already checked (maybe by Norton?). I then tried opening QB11 again to no avail. I guess that I have to do a restore or uninstall and reinstall, or whatever, before QB11 works again. Please confirm which way , if any. Also, whatever Microsoft did, it changed my default printer which I have now reset. Thank you.

      Reply
    • Just hit the upgrade and was searching for answers for my QuickBooks 2010 Pro install crashing after I entered my password. This Firewall trick worked.

      You sir, Steve, are a gentleman and a scholar.

      Reply
    • Steve- You are a gentleman and a scholar. The Firewall fix worked for me with QB Pro 2010 and Windows 10. One slight modification/addition. When getting to step six, I blocked not only QBW32, EXE, but also QBWPRO32.EXE, think that since I run the Pro version, it would be the culprit. I also rebooted after the change to get the last gremlins out of the system.

      Reply
    • Incredible!!! This fix allowed me to help someone that will be retiring in 2017 not have to pay a fortune to upgrade her QB for just a few months’ work. THANK YOU SO MUCH!!!

      Reply
    • I see two fixes. This is one. Thanks for posting that. Brilliant and so helpful!

      Another fix that worked for me is reinstalling QB Pro 2010. But to do this you have to input license key, product key, and re-register. I didn’t register live, I have a note that I wrote myself some time ago that I can go to Help, About Quickbooks Pro 2012, hit Ctrl-R-P, and enter my 6-digit validation code (which presumably I got over the phone when registering earlier).

      Then I went in and turned off automatic updates. Fresh QB from the disk works. Updated QB 2010 crashes.

      Most reliable seems the fix you’ve posted. But reinstalling can work. In my case it made sense because I wanted to move QB to another computer anyway.

      Reply
    • I have Norton, which is included with my provider subscription. Was able to go in to settings and easily block internet access to Quickbooks10 Pro. Worked like a charm, so relieved! Thank you Steve!

      Reply
  26. +1 For blocking the QBW32.EXE on the Windows Firewall.

    W10 Anniversary Update broke QB. Crashed with “quickbooks has stopped working” no matter what. Tried everything in the QB Articles. Clean install with QB 2011 Pro R14. Only thing that has worked so far was the firewall block.

    Thanks!

    Reply
  27. The firewall block works because then Intuit doesn’t find out you’re using an older version. We got the same result by temporarily disengaging the internet cable (or wireless or router) to prevent the web-enabled QB from sending its “they’re using an old version -time to force them to spend money” message to Intuit when you start QB. With internet on: QB stops; internet off: QB works fine. One caveat: don’t run the “Quickbooks Install Diagnostic” because it won’t fix the update problem but will force you to re-register within 30 days when it’s done messing around, and you will have to go internet to re-register, which will force you to upgrade to a later version. The outbound firewall block seems like a nifty solution. Unfortunately we didn’t discover this workaround in time and so it cost not only the upgrade fee but much more than the upgrade fee itself in technician expense and lost valuable professional time waiting on the phone to Intuit having to call several numbers before getting a usable answer. The least they could do is give an error message about the need for upgrade when the old version stops.

    Reply
  28. Thanks for the firewall fix. I did rollback to a previous build. I just tested this on another computer that had the upgrade and it worked. Now I guess I will go ahead and turn upgrades back on my main computer. This is very shady at best. I don’t use any modules with my 3 user Quickbooks Pro 2011 and have no need to upgrade.

    Reply
  29. My transfer from QB reports to Excel is causing Excel to behave badly. I assumed I had an Excel as it was 2010, so I upgraded my office suite to 2016 (which I don’t like as well). That didn’t fix the problem, so I upgraded Quick Books to Quick Books 2017 (I run Enterprise, Manufacturing). I still have an Excel problem. I wonder if it is more of a Windows problem after reading all the troubles in this thread.

    Reply
  30. I can confirm that creating an Outbound firewall block rule for QBW32.exe, as previously detailed in this thread, DOES work.

    However, in my case I was attempting to open a multi-user company file that resided on another computer on our local network. In such cases, this firewall rule will prevent QB from opening any remote company files (since it blocks ALL outbound network connections for QBW32.exe, not just Internet). So you’ll need to make one further refinement to your QB Fix rule to make it work:

    1. Open Windows 10 Firewall
    2. Click on Advanced Settings (On left side)
    3. Click on “Outbound Rules” (On left side)
    4. Double-click on the QB Fix rule.
    5. Click on the Scope tab.
    6. Under “Remote IP address”, select “These Ip addresses”.
    7. Click “Add”, then select “Predefined set of computers”.
    8. From the drop-down list, choose “Internet” (NOT “Intranet”).
    9. Apply, OK.

    This will still block any outbound Internet connections, while allowing QB to open remote company files on your local network.

    I hope this info will be helpful to others.

    Reply
  31. The firewall fix worked for me too. Thank you for the fix. Wasted a lot of time before coming to this thread including speaking to Quickbooks extortion team. The internet is a better place because of the people like you.
    Thanks again !!!

    Reply
  32. The problem I have with the latest win10 update and Quickbooks 2010 is that when I try to open QB2010 the Windows install program tries to reinstall QB2010 and just hangs up and quits responding. Is that a Windows installer problem or QB compatibility problem? When I inserted the QB2010 disk to run the repair, the installer hung up then too and quit responding. Everything was fine before the latest, mandatory Win10 update!!

    Reply
  33. I use QB 2013 and just had the same problem with the unrecoverable error msg coming up and also lost some data. Called Reckon and they said the only way to fix is to uninstall and then re-install – it worked!! Couldn’t install with my disc as not compatible with Windows 10 but logged in to the the Reckon Member area and downloaded it from there.

    Reply
  34. I’m hoping you guys can help me – I did the firewall fix but when I try to load QBPRO2010 it wants to open the learning center and then crashes – is there any way to specifically block the QB learning center?

    Reply
  35. From reading most of the comments here and on other sites about this issue, it is clear that Intuit is not taking responsibility for the problems and wants to push the blame on Microsoft.

    However, one of the solutions on this site clearly puts the blame on Intuit. If I disable my internet connection QB opens and runs. It continues to run after enabling the connection. This indicates to me, a novice, that some command is coming from Intuit on starting the programme and this is shutting down QB.

    Intuit needs to fix this issue.

    Reply
  36. I have been pulling my hair out (and I don’t have that much left) trying to get QB PRO 2011 to work. Same problems as everyone else. I too tried the internet disconnect and I was able to load QB and start a new company file. However, whenever I tried to do a function that would take you someplace online QB would quit. Since the problem really started after the Windows Anniversary update (1607) I feel there has to be something in Windows that is causing QB to quit. I am not a great network person but if anyone has any ideas – sing out!!

    Reply
  37. Although I get QB 2010 to run for the day by disabling the internet connection to start it, I found that some of my data has been altered in that payments made by customers were wiped out. This happened after the last windows update.

    Anyone out there knows which FREE program can import all of QB’s data? I refuse to pay an exorbitant amount for a newer QB when all I need is sales, invoicing and inventory.

    Reply
  38. Is anybody here running a 32-bit version of Windows 10? I’ve tried the firewall option and even unplugged the network cable, QB 2010-11 still starts with an error.

    Reply
  39. SOLUTION – Just now posting but this happened late Oct 2016
    Same error as everyone else. Intuit walked us through solutions and ended up recommending we upgrade to QB 2017. We did that and still had the error when sending invoices BUT we can run excel reports. I found this solution for emailing invoices on another page and it works. So irritating to have to upgrade and it only fixes half the problem.
    “I made QuickBooks Pro 2016 work to send email using my Office 365 account by choosing Preferences, Send Forms, My Preferences tab, Send E-mail Using, choose Webmail, enter your 365 email address, choose Email Provider Others, enter smtp Server Name outlook.office365.com, enter port 587, check SSL/TLS. It will ask you for your 365 password the first time you use it.”

    Reply
  40. Well so much for your theory on it only happens with Windows 10 and older than QB 2015. I did a brand new install for 2016 on a windows 7. I only updated because QB made me to get online bank access (was using QB 2013). Same problem. Went through all the ridiculous fixes suggested, that do not work. Very frustrated. I guess I will investigate other programs as QB has horrid online version, QB may have dug their own grave with this one.

    Reply
    • Hi John,

      Sorry to hear of your trouble. I think you’ve run into a different problem than the Win 10 thing. QB 2016 is certified compatible with Windows 7 and works great…except in your case. So there’s obviously something going on there that is causing problems. I’m pretty sure it’s not a Windows compatibility issue, though.

      Reply
  41. This problem appears to be back as of 12/19/16.

    QB2011 on Windows 10, create the blocking firewall rule for QBW32.EXE. Worked since September. Now crashing again. QB appears to be opening a pop up. The window never loads but I can make out a globe icon in the title bar. Probably telling you to upgrade. Unfortunately I can’t figure out what to do at this point.

    Reply
  42. I have QB2008.qbb file the I want to put into QB2017. Original computer crashed and trying to restore from backup. Have purchase QB2017 but at a stand still on how to get the 2008 version.qbb that was ran on Jan 7, 2017. I really need some solution. Business is at a stand still.

    Reply
    • Hi Sandy,

      I think we spoke on the phone a little while ago, but for the benefit of everyone else, a damaged QBB file is not repairable. If you can find the QBW file, that might upgrade as is, or we might well be able to repair and upgrade it for you. Thanks for the question.

      Reply

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