For the last fifteen years, almost every day I’ve been in the office, I’ve talked with QuickBooks users who are struggling with data corruption.

There are common scenarios, common causes, common errors, common end results, and I’ve written elsewhere about those.

But what are the options when one finds one’s self in a data corruption mess? I tried to think of every option..

  • Rebuild your file. Make a backup first. Click File / Utilities / Rebuild Data. This built-in command can fix lots of kinds of data problems. Use with caution though…
  • Restore your last good backup. “Good backup” meaning a backup made before the data corruption occurred. Hopefully it is a recent backup, and not much data reentry will be necessary.
  • Manually fix the file yourself. This is easier said than done, but it is possible sometimes, especially if the corruption is limited to just a few records, and you can find out what those records are.
  • Start over with a new file. This is obviously an option with serious disadvantages, but it is an option.
  • Get the file repaired by a pro. There are options there too…
    • Your local IT pro. Depending on their experience on the technical side of QuickBooks, they might be able to help. Even if they can’t fix the file directly, they are a great resource if you are not comfortable restoring backups (many people struggle with this!)
    • A QuickBooks Pro Advisor. Ditto above. Find an advisor here.
    • William Murphy. An Advanced ProAdvisor (and good guy) who has fixed a lot of damaged files. Details.
    • Intuit Data Services. In my opinion, IDS does a good job, but they are slow in their turnaround. They also only work on currently supported versions.
    • Let us help. Overnight or weekend service, guaranteed results, very high success rate. Details here.

“You fixed the Quickbooks file completely and quickly. My client is very happy with your service because you saved them many hours of data re-entry.” – Peter Salzman, CPA

 

“Great experience, got our file working in one business day. We sent it off to Quickbooks and they are still working on it, after a week and 4 days. I highly… highly… recommend going with Quickbooksusers.com. Thanks guys!” – Hunter Eddington, DATCS

 

“I appreciated how fast everything happened and the few details at the end were followed up on quickly as well.” – Connie Dueck, Tristar Dairy Centre Ltd

 

“Shannon was extremely fast with both our data repair and file condensing. He also answered every question I had in an incredibly timely matter. We couldn’t be happier with the service.” – Blake Selover, Air Designs

 

“Our experience was wonderful. I was having an issue that two phone calls and 4 hours with QuickBooks tech support did not help. You looked after my situation in a few days and all was fixed.” – Carolyn Cameron, Noggins Corner Farm

 

“The best service ever. Delivered what they preach. Will use them again if any problem.” – Patrick Faup, The Restaurant Group

 

“The data services and customer service received was excellent. I appreciated the quick responses, communication and turn around time of the file. Thank you for your assistance and efficiency during a crucial time of software repair.” – Marcy Ratcliff, C.N. Copeland Electrical Service

 

“No down time.  Massive data file repaired and condensed.  We are thrilled that we did not have to start a new company file and were able to keep the data years our CPA recommended.  Best customer service ever!  Did what Intuit and 4 business days of down time could not achieve.  These guys get it done!!” – Ann Mahoney, Bates Air Conditioning & Service Co Inc.

Learn about guaranteed data repair services for QuickBooks files here.

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13 ballWe have seen a number of Enterprise 13 company files come in for data repair over the last month that had corrupted customer credit card information in the file. This kind of data corruption causes the file to fail verify and rebuild and sometimes prevents credit card data from being saved in the file.

In versions prior to 13, we would sometimes see files with corrupted credit card information, particularly if user information in the file was corrupt. But we believe something is different in ES 13, at least through the R4 update. We’re seeing a much higher percentage of files with this kind of corruption.

Almost all of these files have been repairable — we’ve been able to repair the files so that they verify and rebuild without errors and the users can save credit card information afterwards. Sometimes, however, the credit card details themselves are unsalvageable and we have to delete them to save the rest of the file.

Hopefully, the newly released R5 update has addressed whatever the underlying issue is and there will be less of these data integrity issues popping up. We should have a better sense of that in the weeks to come.

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