Sometimes we just forget things. Or we write it down and then misplace the piece of paper! That happens with passwords sometimes.
Or one trusted person knew the password, and then leaves or is fired…and can’t or won’t share the password with you afterwards.
If that happens to you with your QuickBooks company password, don’t fret. The problem is solvable. There are two ways to tackle it:
1. If you are using QuickBooks 2011 or later, you can reset it within QuickBooks itself. At the log in screen, click the link next to the password prompt that says “I forgot my password”.
If you had set up a challenge question, it will ask you that, and if you remember the answer, you’re back in business. If not, click “I forgot my answer”.
You’ll then see this screen.
QuickBooks makes you confirm that the file’s password is going to be released to the authorized party on record. An email will be sent to that address with a temporary code. (See below if that email address is now unavailable to you.)
You enter that code at the prompt, and then you’ll be able to enter a new password for the file.
Having done that, it takes you back to the original log in screen. You can enter the new password and you’re in like Flynn.
2. Download the QuickBooks Automated Password Reset Tool. This is a free, downloadable tool to reset your password. You have to provide the same kind of information as per the method above, to confirm that you are authorized to reset the password:
* QuickBooks license number
* First and last name
* Email address of record
* Business phone number of record
* Zip code
You’ll then be able to download and run the utility to reset the password.
Fortunately, Intuit provides this even for unsupported (old) versions of QuickBooks. It’s only available for Windows versions, however. It doesn’t work on Mac versions or, of course, online editions of QuickBooks.
What if your QuickBooks installation is associated with an email address you no longer have access to, like an ex-employee’s personal email? You can jump through some hoops to update your e-mail address here. And then use one of the methods above to reset the password.
Have you used one of these methods before? How did it work out for you?