People often run into difficulties when they need to reinstall their QuickBooks software. Here are some of the most common scenarios:

You can’t find your installation CD. This is actually about the easiest problem to solve. Even if you can’t find your install CD, you can still download the software. As of today, you can download versions as far back as the 2011 version. Downloads are available for US, Canadian, and UK editions. Click here for the download page.

You can’t find your installation codes. This is a tougher one. If you are trying to reinstall a currently supported version, you can check with Intuit support and see if they will help you. Otherwise, you’re probably out of luck.

     RELATED: Why You Should Backup All Your Install Codes Today

You don’t remember your previous registration details. After you install QuickBooks, you have to register it for it to stay activated. Your install codes are associated with your registration details, and they have to match. The registration process has changed some over the years, but you might be required to know your Intuit account number, the originally registered phone number, email, or zip code that was used when you first registered QuickBooks. If you don’t know these things, you’ll have to check with Intuit support.

You want to reinstall your old version of QuickBooks on a new computer that is not compatible. Let’s get specific: If you are trying to install QuickBooks on a Windows 10 computer, you’ll need QuickBooks 2015 or later for it to work right.

     RELATED: Windows 10 + Older QuickBooks = Fail

There are workarounds for running older versions of QuickBooks under Windows 10 — see the comments section in the blog link above.

Have you run into other problems with reinstalling QuickBooks? Tell us your story.

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For one reason or another, you may find yourself in a position where QuickBooks needs to be reinstalled:

* QuickBooks won’t start anymore on your computer
* QuickBooks crashes because it can’t load pieces of its own program anymore
* Viruses or malware corrupted the QuickBooks installation on your computer.
* Your hard drive crashed and was replaced with a new hard drive
* You replaced your old QuickBooks computer with a new one

So you need to reinstall. Before you reinstall, however, there are two things you should do first:

Backup.

Theoretically, reinstalling QuickBooks as per below shouldn’t do anything to your existing data. BUT, you can never be too careful, especially before performing system functions. So make a backup or your company data first. If you can’t run QuickBooks to make a backup, then make a copy of your company data with Windows, and copy it somewhere off your hard drive (a cloud drive, a USB drive, etc.) That way, if something goes really wrong with the reinstall steps, at least your data will not be lost.

Uninstall.

If QuickBooks is already installed on your hard drive, you should first uninstall the existing QuickBooks installation before you install the software again.

Where do you do that? There is no uninstall option under your QuickBooks group in your Start List. So you uninstall it through Windows.

(The following shows how to do this with Windows 7. Other versions of Windows may be slightly different.)

Get to your Windows Control Panel. Click on Programs and Features. You will see a list of every program installed on your computer.  Scroll down until you see your QuickBooks program in the list. Double-click it.

uninstall_quickbooks

It will bring up the QuickBooks Maintenance Wizard. Click Next. You will see this:

remove_quickbooks

 

Select Remove and finish.

QuickBooks will be uninstalled/removed from your computer.

[If your QuickBooks program was too badly damaged for the uninstall to work, then omit that step.]

Install.

Find your original install CD, or if you downloaded your QuickBooks program, the downloaded install file.

If your software is on a CD, insert it in your CD drive and follow the instructions to install it.

If you downloaded your QuickBooks program, then locate and double-click your downloaded QuickBooks install program and follow the prompts.

downloaded_quickbooks

[If you don’t know where you downloaded your QuickBooks program to, search your computer for setup_quickbooks to find the download file(s). One way to search (with Windows 7) is to press the Windows key on your keyboard, and then enter setup_quickbooks in the prompt that appears.]

If you don’t have the CD anymore, and/or you can’t find your download install file anymore, click here for links to download install files from Intuit.

At some point in the install process, you’ll be prompted for your product code and license number in order for the install to complete. You should have received those codes with your CD packaging, or if you downloaded QuickBooks, with your download order. If you don’t have the codes, you’ll have to call Intuit to get them.

After your product is installed, you’ll need to register it. Most of the time, you can do that without having to talk to Intuit.

After you’ve uninstalled, reinstalled, and registered QuickBooks, how does it work? Great, hopefully.

If not, here’s one more tool that might help.

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